Summary
Overview
Work History
Education
Skills
Timeline
Generic

Claire Prince

Abilene,TX

Summary

Hardworking and reliable student with strong ability in building relationships and exceeding goals. Offering a passion to help others, drive for learning new skills, and team building. Highly organized, proactive and punctual with a team-oriented mentality.

Overview

12
12
years of professional experience

Work History

Operations Team Member

Life Time Fitness
09.2023 - Current
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Caregiver

Whites Chapel Methodist Church
10.2021 - Current
  • Duties include teaching Sunday school to and caring for children of all ages for all church events
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Enforced rules and managed behavior through developmentally appropriate discipline.

Instructor

Goodwill STARS
08.2023 - 08.2024
  • Teaching life skills through dramatic play to adults with intellectual disabilities ages 18+
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Optimized learning plans based on student performance and feedback.
  • Developed and clearly presented classroom rules, guidelines and objectives.

Relationship Banker

Bank of America
02.2022 - 03.2023
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Analyze customers' financial information to deliver personalized account guidance.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Facilitated customer transactions, including deposits, withdrawals, and transfers.
  • Maintained in-depth product and service knowledge for well-informed customer advice.

Customer Service Specialist-Business Banking

Wells Fargo
08.2021 - 02.2022
  • Responded to customer requests for products, services, and company information.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Personal Health Advocate (Contact Center)

Blue Cross Blue Shield
07.2019 - 01.2020
  • Delivered services according to established advocacy and case management protocols and maintained accurate, legible and current documentation.
  • Provided information such as copay and premium details, pre-approval procedures and available products.
  • Handled more than 150 daily inbound calls from health plan customers.
  • Maintained full and current understanding of available plans, products and services.
  • Resolved problems related to benefits, eligibility and claims.

Customer Advocate (Contact Center)

Blue Cross Blue Shield
11.2017 - 08.2018
  • Listened to customers in actively to assess issues and provide accurate information.
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.

Financial Associate (Contact Center)

USAA
04.2015 - 09.2015
  • Developed and maintained database of records to facilitate smooth transactions for financial processes.
  • Administered account transactions and responded to customer inquiries concerning financial products.
  • Opened accounts for new and existing customers and assisted customers in completing application forms.
  • Delivered guidance on financial regulations and requirements.
  • Evaluated financial performance of clients and identified potential areas of improvement.

Member Service Representative

RBFCU
01.2013 - 04.2015
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Educated and engaged customers with new bank products and services.
  • Resolved customer issues through thorough dispute investigation.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Verified customer identification and documentation for compliant transactions.

Education

Bachelor of Interdisciplinary Studies -

Angelo State University
San Angelo, Texas
05.2021

Skills

  • Staff Training and Development
  • Key Performance Indicators
  • Cross-Functional Communication
  • Safety policies
  • Customer Service
  • Client Account Management
  • Upselling

Timeline

Operations Team Member

Life Time Fitness
09.2023 - Current

Instructor

Goodwill STARS
08.2023 - 08.2024

Relationship Banker

Bank of America
02.2022 - 03.2023

Caregiver

Whites Chapel Methodist Church
10.2021 - Current

Customer Service Specialist-Business Banking

Wells Fargo
08.2021 - 02.2022

Personal Health Advocate (Contact Center)

Blue Cross Blue Shield
07.2019 - 01.2020

Customer Advocate (Contact Center)

Blue Cross Blue Shield
11.2017 - 08.2018

Financial Associate (Contact Center)

USAA
04.2015 - 09.2015

Member Service Representative

RBFCU
01.2013 - 04.2015

Bachelor of Interdisciplinary Studies -

Angelo State University

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Claire Prince