Claire Ramos
DesMoines,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Janitorial Supervisor
Whayne Enterprises
SeaTac, WA
12.2022 - 01.2024
- Recruited, trained, and supervised janitorial staff to ensure job duties were completed efficiently.
- Resolved customer complaints related to cleanliness or maintenance issues promptly.
- Performed routine maintenance checks on equipment used by janitors such as mops, vacuums.
- Monitored work performance of janitors to ensure adherence to safety regulations.
- Trained staff to follow team standards and use efficient techniques.
- Conducted regular inspections of the facility to identify areas in need of cleaning or repair.
- Maintained accurate records of employee attendance, payroll information, and other data related to the department's operations.
- Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
- Provided guidance and support to janitors regarding their work assignments.
- Checked quality of work regularly through inspections and official assessments.
- Organized weekly meetings with janitorial staff members to discuss progress on projects and address any concerns they may have had.
- Ensured all janitorial staff had the proper tools and materials needed for their jobs.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
Environmental Services Manager
Xanitos
Seattle, WA
05.2022 - 11.2022
- Performed routine maintenance checks on equipment used by janitors such as mops, vacuums.
- Monitored work performance of janitors to ensure adherence to safety regulations.
- Trained staff to follow team standards and use efficient techniques.
- Conducted regular inspections of the facility to identify areas in need of cleaning or repair.
- Developed a system for tracking inventory of cleaning supplies and equipment.
- Maintained accurate records of employee attendance, payroll information, and other data related to the department's operations.
- Analyzed feedback from customers regarding satisfaction levels with the services provided by our team.
- Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
- Provided guidance and support to janitors regarding their work assignments.
- Checked quality of work regularly through inspections and official assessments.
- Implemented quality control measures for ensuring high standards of cleanliness were met at all times.
- Organized weekly meetings with janitorial staff members to discuss progress on projects and address any concerns they may have had.
- Worked closely with management team to ensure that budget goals were met while still providing excellent service.
- Coordinated with vendors for ordering supplies in bulk quantities at discounted prices.
- Investigated accidents or injuries occurring within the facility involving janitorial staff members.
- Ensured compliance with local health codes when it came to sanitation practices within the facility.
- Provided ongoing training for new hires on policies, procedures, and safety protocols.
- Created reports detailing daily activities, task completion times, and any incidents that occurred during shift changes.
Janitorial Supervisor
C&W Services
SeaTac, WA
02.2020 - 05.2022
- Resolved customer complaints related to cleanliness or maintenance issues promptly.
- Performed routine maintenance checks on equipment used by janitors such as mops, vacuums.
- Monitored work performance of janitors to ensure adherence to safety regulations.
- Trained staff to follow team standards and use efficient techniques.
- Conducted regular inspections of the facility to identify areas in need of cleaning or repair.
- Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
- Provided guidance and support to janitors regarding their work assignments.
- Checked quality of work regularly through inspections and official assessments.
- Implemented quality control measures for ensuring high standards of cleanliness were met at all times.
- Organized weekly meetings with janitorial staff members to discuss progress on projects and address any concerns they may have had.
- Ensured all janitorial staff had the proper tools and materials needed for their jobs.
- Established schedules and assigned tasks to janitors based on workloads and priorities.
- Investigated accidents or injuries occurring within the facility involving janitorial staff members.
Emergency Pathfinder
Port of Seattle, SeaTac Airport
SeaTac, WA
05.2020 - 11.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Consulted with customers regarding needs and addressed concerns.
Quality Control Specialist
Whayne Enterprises
SeaTac, WA
11.2018 - 03.2020
- Created and maintained quality control documentation, such as inspection records and non-conformance reports.
- Performed detailed inspections of incoming materials, ensuring they met the required standards.
- Maintained a safe work environment by following all safety regulations and guidelines.
- Collaborated with production teams to ensure that established quality standards were followed.
- Trained and advised 80 new employees in 2021.
Passenger Service Agent
Pacific Aviation Corporation
SeaTac, WA
06.2017 - 02.2020
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Resolved customer complaints quickly and efficiently.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained strong call control and quickly worked through scripts to address problems.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Medtech
The Oaks Merrill Garden
Gilbert, AZ
03.2017 - 05.2017
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Applied effective time management techniques to meet tight deadlines.
- Provided professional services and support in a dynamic work environment.
Medtech
The Legacy Retirement
Mesa, AZ
09.2016 - 03.2017
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Caregiver
Hope Carehome
Gilbert, AZ
06.2015 - 09.2016
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted patients with self-administered medications.
- Built strong relationships with clients to deliver emotional support and companionship.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Scheduled daily and weekly care hours for client caseload.
Executive Assistant to the President
Danvil Plans, Inc.
Alabang Muntinlupa City, Philippines
01.2002 - 09.2014
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Led staff and vendors in providing high level of service for owner and guests.
- Worked with senior management to initiate new projects and assist in various processes.
Education
Hotel & Restaurant Management -
University of San Jose Recolletos
Cebu City, Philippines10-1992
Skills
- Supervisory Experience
- Team Management
- Project Planning
- Employee Work Scheduling
- Clear Communication
- Work Inspection
- Report Preparation
- Problem-Solving
- Decision-Making
- Facilities Inspection
- Complaints Handling
- Organizational Skills
- Excellent Communication
Timeline
Janitorial Supervisor
Whayne Enterprises
12.2022 - 01.2024
Environmental Services Manager
Xanitos
05.2022 - 11.2022
Emergency Pathfinder
Port of Seattle, SeaTac Airport
05.2020 - 11.2020
Janitorial Supervisor
C&W Services
02.2020 - 05.2022
Quality Control Specialist
Whayne Enterprises
11.2018 - 03.2020
Passenger Service Agent
Pacific Aviation Corporation
06.2017 - 02.2020
Medtech
The Oaks Merrill Garden
03.2017 - 05.2017
Medtech
The Legacy Retirement
09.2016 - 03.2017
Caregiver
Hope Carehome
06.2015 - 09.2016
Executive Assistant to the President
Danvil Plans, Inc.
01.2002 - 09.2014
Hotel & Restaurant Management -
University of San Jose Recolletos
Similar Profiles
Genrev FraniGenrev Frani
Supervisor of Operations at Whayne EnterprisesSupervisor of Operations at Whayne Enterprises
JAMAL MUHAMMADJAMAL MUHAMMAD
Maintenance tech at Whayne EnterpriseMaintenance tech at Whayne Enterprise
Lewis McCanceLewis McCance
CDL A OTR Truck Driver at US XPRESS ENTERPRISES, INC, Werner EnterprisesCDL A OTR Truck Driver at US XPRESS ENTERPRISES, INC, Werner Enterprises