Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Claire Renzi

Belmont,NC

Summary

Dedicated customer service professional with over 2 years of experience resolving inquiries related to benefits, eligibility, and claims. Proficient in managing high call volumes, averaging 40+ calls daily, while utilizing multiple computer programs simultaneously. Adept at maintaining composure in high-pressure situations and committed to contributing to company success through exceptional service and support.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Amazon Packer

Amazon
06.2024 - Current
  • Inspect orders for accuracy by carefully reviewing containers, products, missing items, packaging and labeling.
  • Meet established packing targets while maintaining accuracy and quality.
  • Train new employees on proper packing and labeling techniques to apply best practices.
  • Review packing slips and other documentation to properly box requested items for shipment.
  • Collaborate with team members to meet daily targets.
  • Ensure products meet quality requirements, and report any problems.
  • Troubleshoot system errors by identifying and reporting any system glitches or discrepancies on the warehouse management system while attempting to resolve minor issues independently.
  • Successfully work within tight deadlines and a fast-paced environment.

Customer Advocate Specialist

Results CX
08.2023 - 03.2024
  • Educate customers about billing, payment processing and support policies and procedures.
  • Meet customer call guidelines for service quality.
  • Maintain up-to-date knowledge of product and service changes.
  • Develop highly empathetic client relationships and retain reputation for exceeding service standard goals.
  • Exhibit high energy and professionalism when dealing with clients and staff.
  • Investigate and resolve customer inquiries and complaints quickly.

Bookkeeping Assistant

KJ's Market
08.2021 - 12.2022
  • Update financial records using various software programs for current, accurate accounts.
  • Input financial data and produce reports.
  • Reconcile accounts, manage audits, update financial records, and process business transactions with remarkable accuracy.
  • Process payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Enable customers to feel welcome, important, and appreciated by answering questions about products sold throughout the store.

Education

Bachelor of Science - Biology

University of Puerto Rico
San Juan, Puerto Rico
12-2016

Skills

  • Quality assurance
  • Call center experience
  • Complaint handling
  • Problem-solving skills
  • Multitasking
  • Call documentation
  • Strong written and verbal communication
  • Analytical skills
  • Active listening
  • Remote support
  • Help desk operations
  • Troubleshooting
  • Microsoft Excel, Word, PowerPoint
  • Attention to detail
  • Organizational skills
  • Goal oriented

Certification

  • Google IT Support Professional Certificate - Google.

Languages

English
Spanish

Timeline

Amazon Packer

Amazon
06.2024 - Current

Customer Advocate Specialist

Results CX
08.2023 - 03.2024

Bookkeeping Assistant

KJ's Market
08.2021 - 12.2022

Bachelor of Science - Biology

University of Puerto Rico

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Claire Renzi