Hi, I’m
Claire Richards
Houston,TX
Summary
Personable and energetic professional committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data entry, call handling and customer service.
Overview
8
years of professional experience
Work History
Percepta
Dealer Loaner Support Specialist
06.2024 - Current
Job overview
- Work with auto dealerships to manage vehicle loaner requests
- Distribute funds on behalf of the manufacturer
- Help the manufacturer to manage costs by upholding company policies
- Managed a high volume of requests daily, maintaining composure under pressure while providing exceptional service.
- Engage professionally with customers and clients to complete casework in an efficient manner
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Created case templates that were selected by management to be used by the entire department to increase team efficiency.
SWBC Mortgage
Mortgage Receptionist
12.2022 - 09.2023
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Created training materials to be used by future receptionists to reduce training time
Exquisite Properties
Inside Sales Agent
04.2021 - 11.2021
Job overview
- Developed strong client relationships through effective communication and personalized sales approaches.
- Increased client satisfaction by promptly addressing inquiries and providing accurate product information.
- Streamlined internal processes for improved efficiency, leading to a more organized work environment.
- Maintained detailed records of client interactions, ensuring relevant information was easily accessible for future reference.
The Capital Grille
Hostess, Cocktail Waitress, Server
01.2017 - 12.2020
Job overview
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and managing multiple tables without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
University of HoustonHouston, TX
from Pre Medicine
Waltrip High SchoolHouston, TX
High School Diploma
06-2010
Skills
- Excellent Interpersonal Skills
- Professional appearance
- Hospitality service expertise
- Flexible and Resourceful
- Dependable
- Strong work ethic
- Exceptional customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Relationship building
Personal Information
United States Citizen
Timeline
Dealer Loaner Support Specialist
Percepta
06.2024 - Current
Mortgage Receptionist
SWBC Mortgage
12.2022 - 09.2023
Inside Sales Agent
Exquisite Properties
04.2021 - 11.2021
Hostess, Cocktail Waitress, Server
The Capital Grille
01.2017 - 12.2020
University of Houston
from Pre Medicine
Waltrip High School
High School Diploma
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