Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate
Claire Rosenthal

Claire Rosenthal

Ballwin,MO

Summary

Seasoned Product Advisor and Educator dedicated to consistently exceeding sales, service and quality objectives by providing knowledgeable, prompt and thorough customer support online via live chat, email, training in the field and retail settings. Bringing 27 years of related experience and strong desire to positively impact company objectives.

Overview

27
27
years of professional experience

Work History

Online Product Advisor

Estee Lauder Companies Inc
04.2015 - 09.2023
  • Delivered exceptional customer service by leveraging extensive knowledge of products and services creating welcoming, positive experiences.
  • Promoted superior customer experience by addressing concerns, demonstrating empathy, and resolving problems swiftly.
  • Met and exceeded expectations and metrics goals via customer live chat, social media, and email response guidelines for service levels, handle time and productivity.
  • Kept up-to-date on all social media platforms, brand voice, brand website content, features, promotions, and inventory to accurately inform and respond to social community.
  • Helped identify product gaps and opportunities to improve product position in market.
  • Enhanced productivity levels by anticipating needs, cross-training in multiple brands, collaborating with staff, and providing backup support for organizational leadership.

Assistant Manager

MAC Cosmetics
10.2011 - 10.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Trainer

MAC Cosmetics
01.2002 - 10.2011
  • Delivered instructional presentations on product use, focusing on artistry, sales and customer service in the states of MO, KS, OK, and AK.
  • Supported productivity increase and business growth through new hire training and mentoring.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Worked with vendors within budget to customize class location, travel arrangements and courseware to accommodate business needs.
  • Developed effective training plans based on department needs and objectives.
  • Provided professional make-up services for celebrities, fashion shows and media.

Retail Manager

MAC Cosmetics
10.2000 - 01.2002
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.

Makeup Artist

MAC Cosmetics -Dillard's Lakeside
11.1999 - 10.2000
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Increased revenue through effective customer service and inventory management.

Education

Bachelor of Science - General Studies

University of New Orleans
New Orleans, LA
05.1999

Skills

Excellent written and verbal communication skills with strong command of the English language and proper grammar

Technically savvy with proficiency in Microsoft Teams, Excel, Word, Outlook, Live Person (live chat applications), and knowledge of various Internet browsers

Experience in social engagement moderating consumer questions, comments and reviews in a friendly, informative manner while custom-fitting responses according to the respective channel (Facebook, Instagram, Twitter, and YouTube)

Confident in front of camera; comfortable conducting 1:1 video consultations

Positive, enthusiastic, and professional with ability to multi-task with proven outstanding customer service and selling skills

Ability to work independently in an at-home environment, self-motivated

Timeline

Online Product Advisor

Estee Lauder Companies Inc
04.2015 - 09.2023

Assistant Manager

MAC Cosmetics
10.2011 - 10.2014

Trainer

MAC Cosmetics
01.2002 - 10.2011

Retail Manager

MAC Cosmetics
10.2000 - 01.2002

Makeup Artist

MAC Cosmetics -Dillard's Lakeside
11.1999 - 10.2000

Bachelor of Science - General Studies

University of New Orleans

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Claire Rosenthal