Claire Sands
Dallas,TX
Overview
12
12
years of professional experience
Work History
Senior Brand & Community Affairs Manager
Mammoth Holdings (rebranding to MOJO)
07.2024 - Current
- Lead enterprise-wide corporate communications strategy during rebrand and rapid expansion of 152-retail locations, aligning messaging across executive, employee, and customer audiences.
- Develop internal and external stakeholder messaging, change-management communications, and executive briefing materials to support business priorities and build trust.
- Support C-suite and regional leadership through thought leadership content, presentations, and communication assets that drive alignment and transparency.
Communications & Community Engagement Consultant
Claire Sands Consulting
05.2022 - Current
- Advise and develop communications and community engagement strategies to support the goals of early-stage-start-ups
Director, Communications & Community Engagement
Postmates (acquired By Uber)
09.2019 - 07.2021
- Built and led the company’s first communications function for a 500K+ gig workforce during hypergrowth, regulatory pressure, and acquisition.
- Developed and executed large-scale communications campaigns to drive engagement, build trust, and foster brand advocacy among nontraditional workers.
- Created a crisis communications strategy adopted platform-wide; advised C-suite during policy shifts, media scrutiny, and M&A activity.
- Scaled messaging infrastructure across 40+ high-impact events (in-person and virtual), integrating community storytelling and strategic narratives.
- Partnered with Government Relations to align messaging with policy goals; prepped and media-trained community advocates for public hearings, Lobby Days, and national press.
- Launched and expanded partnerships, driving a 400% increase in participation through targeted communications.
- Hired and led a team of 6 to execute community communications programs in new and complex markets.
- Directed internal messaging and cross-functional coordination for the COVID-19 response, including compliance communications, PPE rollout, and health initiatives.
Community Engagement & Communications Manager
Postmates (acquired By Uber)
02.2018 - 08.2019
- First hire in role; built communications function from the ground up during a period of rapid growth.
- Built and scaled internal and external communications programs for 200K+ gig workers during hypergrowth.
- Created cross-channel content (email, blog, live events) to strengthen brand trust and community connection.
- Established strategic partnerships to enhance credibility with workers and local stakeholders.
- Launched first-of-its-kind Member Advisory Board to elevate worker voices in product and policy decisions.
- Led qualitative research efforts to inform communications strategy with real community insight.
Employee Communications & Social Impact Manager
DoubleDutch
06.2016 - 11.2017
- Designed and launched DoubleDutch Connect, a social impact program that donated employee-built apps to nonprofit organizations, strengthening company purpose and internal pride.
- Built, managed, and moderated the official app for the Women’s March on Washington, engaging 170K+ global users and elevating employee-nominated causes.
- Led content strategy, messaging, and asset development for internal communications platform, increasing adoption from 75% to 100% and boosting week-over-week engagement by 25%.
Account Executive
DoubleDutch
05.2015 - 06.2016
- Achieved 150% quota attainment, President's Club attendee, and Community Board Member
Account Executive
Yelp
05.2014 - 05.2015
- Made 75+ outbound cold calls daily, managed 4k+ leads, and drove sales cycle from prospecting to close
Wine Ambassador
Markham Vineyards
02.2013 - 04.2014
- Represented winery at trade and lifestyle events, bolstering local and national brand reputation
Education
Bachelor of Arts - Interdisciplinary Studies
Louisiana State University
Baton Rouge, LA2012
Skills
- Strategic Communications & Storytelling
- Brand Voice Development
- Crisis Communications
- Partnerships
- Executive Communications
- Content Strategy
Startup Comms Expert | Voice, Vision, Velocity
Startup-tested and storytelling-obsessed, I build communications strategies that move fast and resonate deeply. From seed-stage launches to full-scale rebrands, I help companies find their voice, scale their programs, and turn culture into connection across growing audiences.
Timeline
Senior Brand & Community Affairs Manager
Mammoth Holdings (rebranding to MOJO)
07.2024 - Current
Communications & Community Engagement Consultant
Claire Sands Consulting
05.2022 - Current
Director, Communications & Community Engagement
Postmates (acquired By Uber)
09.2019 - 07.2021
Community Engagement & Communications Manager
Postmates (acquired By Uber)
02.2018 - 08.2019
Employee Communications & Social Impact Manager
DoubleDutch
06.2016 - 11.2017
Account Executive
DoubleDutch
05.2015 - 06.2016
Account Executive
Yelp
05.2014 - 05.2015
Wine Ambassador
Markham Vineyards
02.2013 - 04.2014
Bachelor of Arts - Interdisciplinary Studies
Louisiana State University
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