Claire Shedenhelm
Osage
Summary
Dynamic professional with extensive experience at Mayo Clinic International Office, excelling in transformational leadership and operational efficiency. Proven track record in optimizing workflows and enhancing team performance. Proficient in EPIC EHR, demonstrating critical thinking and effective communication to drive successful project outcomes and elevate patient access processes.
Overview
8
8
years of professional experience
Work History
Assistant Supervisor
Mayo Clinic International Office
08.2024 - Current
- Supervised staff performance to ensure timely completion of high-quality tasks.
- Delivered performance updates and strategic feedback during management meetings.
- Partnered with leadership to enhance operational efficiency and team dynamics.
- Coordinated projects by managing resources, tracking milestones, and meeting deadlines.
- Mediated team conflicts while providing constructive performance feedback.
- Trained and mentored staff to promote continuous growth and accountability.
- Led cross-departmental projects, ensuring compliance with international standards.
- Contributed to successful launch of International Single Front Door Project, streamlining patient access processes.
Lead Service Specialist
Mayo Clinic International Office
12.2023 - 08.2024
- Optimized team workflows and operational productivity in collaboration with management.
- Acted as key liaison for international patient scheduling services, resolving issues effectively.
- Managed departmental inboxes and work queues to ensure timely response to inquiries.
- Authored SOPs, submitted daily reports, and contributed to escalation planning and scheduling.
Patient Appointment Services Specialist
Mayo Clinic International Office
01.2023 - 12.2023
- Scheduled complex patient appointments in EPIC system with precision and efficiency.
- Functioned as communication hub for patients, physicians, and allied health staff.
- Provided high-quality service while managing high-volume calls across multiple health systems.
Administrative Assistant (Student Role)
University of Iowa Hospitals and Clinics – Patient Financial Services
11.2021 - 12.2022
- Facilitated insurance verification and addressed patient inquiries via phone.
- Processed prior authorizations and handled workers' compensation and pre-certification documentation using EPIC.
- Ensured accurate completion of forms and indexed critical claim documents.
Office Manager & Laser Therapy Technician
Barron Chiropractic
10.2017 - 12.2022
- Managed daily clinic operations, optimizing scheduling, patient intake, billing, and administrative tasks for efficiency.
- Delivered high-quality laser therapy treatments under provider supervision, adhering to safety and therapeutic guidelines.
- Served as primary contact for patients, providing support and addressing concerns to boost satisfaction and retention.
- Recruited, trained, and supervised new employees, standardizing workflows and establishing effective onboarding procedures.
- Maintained patient records in compliance with HIPAA regulations, ensuring accuracy and confidentiality of documentation.
- Collaborated with chiropractor and clinical team to enhance treatment workflows and service delivery.
Student Clerk
University of Iowa Hospitals and Clinics – Iowa River Landing
08.2020 - 10.2021
- Managed patient appointments and triaged calls using EPIC system efficiently.
- Facilitated accurate call transfers based on department directories.
- Mentored new student employees, ensuring smooth onboarding and support.
Activities Assistant
Lutheran Home Assisted Living
05.2019 - 08.2020
- Developed recreational programs to enhance residents' mental and physical well-being.
- Provided empathetic, patient-centered service while addressing concerns.
- Assisted with administrative tasks and event planning as needed.
Education
Bachelor of Science - Health Promotion, Human Relations
The University of Iowa
Iowa City, IowaSkills
Organizational skills and attention to detail
Transformational leadership
Prioritization and multitasking
Proficiency in EPIC EHR and Microsoft Office
Critical thinking and problem-solving
Effective verbal and written communication
Timeline
Assistant Supervisor
Mayo Clinic International Office
08.2024 - Current
Lead Service Specialist
Mayo Clinic International Office
12.2023 - 08.2024
Patient Appointment Services Specialist
Mayo Clinic International Office
01.2023 - 12.2023
Administrative Assistant (Student Role)
University of Iowa Hospitals and Clinics – Patient Financial Services
11.2021 - 12.2022
Student Clerk
University of Iowa Hospitals and Clinics – Iowa River Landing
08.2020 - 10.2021
Activities Assistant
Lutheran Home Assisted Living
05.2019 - 08.2020
Office Manager & Laser Therapy Technician
Barron Chiropractic
10.2017 - 12.2022
Bachelor of Science - Health Promotion, Human Relations
The University of Iowa
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