Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Claire Smith

Melissa

Summary

Im a motivated worker who takes pride in being a leader. I have experience with handling customer service and high volume environments and leading up to 12 people during shifts. I am also highly experienced in childcare and household management, with 6 years of experience

Overview

5
5
years of professional experience

Work History

Professional Nanny

Kara Obrock
02.2023 - Current
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Assisted with light housekeeping duties as well as running errands.
  • Maintained household cleanliness through light housekeeping tasks, contributing to a well-organized living space for the entire family.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Cared for sick children when necessary, administering medication according to parental guidelines while maintaining a comforting presence during recovery periods.

Customer Service Representative

IntelliCentrics
02.2022 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Shift Lead

Crumbl Cookies
09.2021 - 02.2022
  • Delegated tasks to employees and monitored activities and task completion.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Upheld company standards and compliance requirements for operations.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Complied with company safety procedures, policies, and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Assisted general manager with operations game plan and company initiatives implementation.

Private Nanny

courtney stevenson
06.2020 - 06.2021
  • Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
  • Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Followed routines to foster stability and structure in children's lives while parents were away.
  • Transported children to and from school, extra-curricular activities and play-dates.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Monitored playtime to prevent overuse of technology, television, or other influences.

Crew Member

Chipotle
10.2019 - 01.2020
  • Wiped down tables and equipment, swept and refilled stock.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Drove team success by completing assigned task quickly and accurately.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Organized and restocked supplies to support operations and team productivity.

Education

High School Diploma -

Flower Mound High School
Flower Mound, TX
12.2021

Skills

  • Operations Monitoring
  • Loss Prevention
  • Guest Service
  • Regulatory Compliance
  • Positive Attitude
  • Team Collaboration and Leadership
  • Employee Attendance Monitoring
  • Training Assistance
  • Conflict Resolution
  • Assigning Work
  • Policy and Procedure Enforcement
  • Verbal and Written Communication
  • Customer Service Management
  • Staff Supervision
  • Problem-Solving
  • POS System Operation
  • Staff Development
  • Drawer Assignments
  • Cash Sales Counts
  • Experience in Leadership

References

Kara obrock (318) 588-1499

(nanny family)

Courtney Stevenson 469-381-5714

(Nanny family)

Dana Davenport 469-785-1259

(Family Friend )

Timeline

Professional Nanny

Kara Obrock
02.2023 - Current

Customer Service Representative

IntelliCentrics
02.2022 - 08.2022

Shift Lead

Crumbl Cookies
09.2021 - 02.2022

Private Nanny

courtney stevenson
06.2020 - 06.2021

Crew Member

Chipotle
10.2019 - 01.2020

High School Diploma -

Flower Mound High School

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Claire Smith