Claire Stark
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
Work History
Senior Driver/Chauffeur
Avalon Transportation
10.2016 - Current
- Collaborated with dispatchers to ensure accurate delivery instructions and seamless coordination of pickups and dropoffs.
- Drove VIPs to corporate events and meetings.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Performing regular vehicle maintenance checks along with resolving minor issues quickly contributing towards minimal downtime.
- Communicated proactively with supervisors regarding any unexpected delays or changes in planned routes to maintain transparency within the team.
- Drove safely in various weather and road conditions to avoid accidents.
- Maintained excellent vehicle cleanliness, both interior and exterior, for optimal client comfort.
- Enhanced customer satisfaction through timely deliveries, professional communication, and adherence to safety protocols.
- Built lasting relationships with clients through exceptional customer service and attentiveness to their needs.
- Arrived on time to customer appointments.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Communicated with passengers regarding estimated time of arrival.
Manager
Johnny Rebs
08.2014 - 10.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Established team priorities, maintained schedules and monitored performance.
Server/Manager
Gourmet Pie And Cafe
06.2007 - 10.2013
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Liaised between servers and upper management to address issues and manage challenges.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
Education
High School Diploma -
Millikan High School
Long Beach, CA06.2005
Skills
- Customer Service
- Strong leadership abilities
- Vehicle maintenance knowledge
- Patience and Perseverance
- Problem Resolution
- Customer Relationship Management
Timeline
Senior Driver/Chauffeur
Avalon Transportation
10.2016 - Current
Manager
Johnny Rebs
08.2014 - 10.2016
Server/Manager
Gourmet Pie And Cafe
06.2007 - 10.2013
High School Diploma -
Millikan High School
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