Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Claire Strope

Customer Success Leader
Fortville,Indiana

Summary

Strategic and results-driven customer success professional with 15 years of experience driving customer satisfaction, retention, and business growth. Skilled in building and leading high-performing teams, fostering strong client relationships, and implementing scalable strategies to enhance customer engagement. Adept at leveraging Salesforce to optimize sales processes, streamline operations, and drive efficiency. A collaborative problem-solver who consistently exceeds business objectives through innovation and a customer-centric approach. Passionate about mentoring teams, developing talent, and delivering impactful business outcomes.

Overview

19
19
years of professional experience
4
4
years of post-secondary education
8
8
Certifications

Work History

Customer Success Manager

Salesforce
07.2024 - Current
  • Built and maintained strong relationships with key stakeholders to drive customer success and platform adoption.
  • Provided strategic guidance on Salesforce features, releases, and optimizations to maximize customer value.
  • Managed major customer incidents, ensuring timely resolution and effective communication.
  • Coordinated service delivery, aligning Signature Success offerings with business goals.
  • Advocated for service value, driving customer retention and expansion.

Senior Success Guide

Salesforce
12.2023 - 06.2024
  • Facilitated onboarding and education engagements for Salesforce customers, specializing in Premier Success, Service Cloud, and Field Service.
  • Delivered tailored recommendations, best practices, and technical guidance to enhance onboarding processes and drive adoption.
  • Employ with consultative and customer-centric approach, managing engagements with multiple clients simultaneously.
  • Demonstrate proficiency in engaging dynamically with customers to capture objectives and aligning them with Salesforce solutions for maximum impact.

Success Guide

Salesforce
06.2021 - 12.2023
  • One-on-one consultative engagements with C-suite for Salesforce Maturity, Getting Started with Salesforce, Service Cloud, and Field Service
  • Advise, partner, and co-create action plans with customers to streamline value realization, growth potential, and success.
  • Mapping client-defined goals to Salesforce Capabilities, KPIs, and creating personalized strategies towards customer's objectives.
  • Worth with Salesforce clients to drive Customer Success value, nurture relationships, and offer customer strategy for success.

Director of Customer Success

Eyewitness Surveillance
02.2018 - 06.2021
  • Led and managed geographically dispersed team of Customer Success Managers, driving exceptional customer satisfaction and retention rates.
  • Successfully developed and executed customer success initiatives that resulted in increased upselling opportunities and expansion within existing customer base.
  • Recruited and trained top talent, building high-performing customer success team to meet business goals and ensure excellence in customer support.
  • Implemented data-driven strategies, metrics, and cross-functional collaboration to optimize team performance and deliver innovative solutions to customers.

Customer Success Regional Manager

Eyewitness Surveillance
01.2017 - 02.2018
  • Successfully managed and nurtured customer base across Midwest region, encompassing Indiana, Ohio, Michigan, Illinois, and Missouri.
  • Cultivated strong relationships with key stakeholders at various organizational levels, resulting in achieving high levels of customer success and satisfaction.
  • Proficiently implemented and conducted product training sessions, enabling customers to optimize their usage and experience with our offerings.
  • Strategically upsold and retained existing customers, while also actively networking to generate new business opportunities for continued company growth.

Account Manager

PERQ
01.2012 - 01.2017
  • Exceptional track record in building and maintaining long-lasting relationships with valued customers.
  • Proficient in successfully onboarding clients through comprehensive product training and demonstrating benefits tailored to their needs.
  • Demonstrated ability to plan, organize, and execute client sales, while ensuring full compliance with government and manufacturer laws and regulations.
  • Recognized as leading account manager, consistently generating new client referrals and driving business growth.

Production Coordinator

PERQ
01.2011 - 01.2012
  • Educated new and current vendors on PERQ processes and quality expectations, ensuring seamless integration into company standards.
  • Effectively communicated with external vendors, optimizing workflow and monitoring performance for successful outcomes.
  • Skillfully resolved issues, negotiating discounts or alternative solutions with vendors as challenges arose, leading to mutually beneficial results.
  • Oversaw projects to completion, collaborating with internal stakeholders and providing timely updates on progress.

Campus Guest and Event Coordinator

Marian University Indianapolis
05.2009 - 05.2011
  • Spearheaded 200% growth in student ambassador program through innovative recruitment and engagement strategies.
  • Successfully trained and supervised team of dedicated Student Ambassadors, fostering their professional development and maximizing their impact.
  • Demonstrated strong organizational skills in coordinating admissions recruitment events and managing day-to-day campus visits, ensuring positive and informative experience for prospective students.

Admissions Counselor

Marian University Indianapolis
08.2007 - 05.2009
  • Promoted Marian University effectively by representing institution at high schools and college fairs, enhancing its visibility and reach.
  • Delivered compelling individual and group presentations, showcasing university's unique offerings and attracting prospective students.
  • Expertly assessed applications and transcripts of prospective students, ensuring adherence to admissions criteria and contributing to selection of qualified candidates.

Regional High School Admissions Representative

Indiana Business College
01.2006 - 07.2007
  • Successfully recruited prospective students through college fairs, creating valuable connections to drive enrollment.
  • Conducted interviews with potential students, evaluating their suitability for college's programs and fostering strong applicant pool

Education

Bachelor of Arts -

Purdue University
West Lafayette, IN
08.2001 - 05.2005

Skills

Strategic Planning & Execution

Team Leadership & Mentoring

Relationship Building & Management

C-Suite Presentations

New Customer Onboarding

Customer Experience & Retention

Certification

Salesforce Certified Administrator

Timeline

Salesforce Sales Cloud Consultant

01-2025

Customer Success Manager

Salesforce
07.2024 - Current

Salesforce Certified AI Associate

03-2024

Senior Success Guide

Salesforce
12.2023 - 06.2024

Salesforce Service Cloud Consultant

10-2023

Salesforce Certified Platform App Builder

07-2023

Accelerate

06-2023

Salesforce Certified Advanced Admin

05-2023

Salesforce Trailhead Ranger

12-2022

Salesforce Certified Administrator

05-2022

Success Guide

Salesforce
06.2021 - 12.2023

Director of Customer Success

Eyewitness Surveillance
02.2018 - 06.2021

Customer Success Regional Manager

Eyewitness Surveillance
01.2017 - 02.2018

Account Manager

PERQ
01.2012 - 01.2017

Production Coordinator

PERQ
01.2011 - 01.2012

Campus Guest and Event Coordinator

Marian University Indianapolis
05.2009 - 05.2011

Admissions Counselor

Marian University Indianapolis
08.2007 - 05.2009

Regional High School Admissions Representative

Indiana Business College
01.2006 - 07.2007

Bachelor of Arts -

Purdue University
08.2001 - 05.2005

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Claire StropeCustomer Success Leader