CLAIRE TEMPORAL

OPERATIONS SUPPORT

• Provided foodservice operations support for convenience stores running KKC program to over 50 locations in Northern California market.
• Conducted store visits, diagnosed operational issues, identified KPIs, analyzed P&Ls, and collaborated with store owners on promos.
• Made improvements in store performance and profitability by focusing on driving up Customer Lifetime Value.
• Trained on upholding brand standards, all FOH/BOH operations, food safety, sanitation, responsibilities, managerial duties, customer service, 3rd party delivery services, and making sales.
• Investigated food quality concerns and supply issues between stores and grocery distributors, creating reports and escalating as necessary.
• Brought up sales of chicken (by case count) by 12% from 2023 to 2024 across assigned store market.

LAUNCH / PROJECT MANAGING

• Led over 15 new store openings by coordinating project timelines, resolving implementation challenges, completing pre-opening checklist requirements, ensuring compliance with health and safety regulations, testing systems and processes, and delivering training.
• Worked closely with gas station & convenience store owners to draft and execute plans for store setup, grand opening, and business growth.
• Created visual aides to pair with official KKC pre-opening store checklist to align visions, expectations, and efforts.
• Established a reliable network of licensed contractors with KKC program experience to perform installations, modifications, and other labor necessary for restaurant-grade kitchen operations.
• Served as a liaison between business owners, service providers, and county department officials to expedite resolution of complex problems causing store opening delays.
• Managed all pipeline communications, streamlined efforts for launch dates, and made store-specific progress trackable and accessible to all parties involved in project.

• Analyzed profit & loss statements daily, consistently keeping labor costs below 30%, and made cost-effective purchases based on monthly budget.
• Raised SSS% from 13% to 17.8% in 6 months, achieving record-breaking daily sales amount of $8.4k since doors opened in 2000.
• Increased crew size, cross-trained 80% of staff to support coverage of all stations and for strategic scheduling, resulting in improved guest experience, higher transactions, and larger check averages.
• Maintained prime costs at 30% and lower, variance of forecasted numbers, sales, and labor usage under 0% at end of each fiscal period.
• Drove in customers by using store-specific coupons by promoting holiday season via Nextdoor social media platform and by distributing at various local hotel front desks.
• Secured biweekly $1700 catering sales with local corporation using negotiation skills, effectively supplementing prior multiple store-wide increases in wages.
• Identified and developed high-potential associates, resulting in two promotions to leadership positions.

• Collaborated with business owners and marketing manager to develop, implement, and execute promotions and other business plans for profitable sales.
• Analyzed profit & loss statements daily, consistently keeping labor costs below 30%, and made cost-effective purchases based on monthly budget.
• Learned and mastered all aspects of store operations from making dough from scratch to configuring POS settings for a well-rounded understanding of the business and to successfully train and develop staff.

• Learned trends in customer tastes to select for rotation of alcoholic beverages on tap.
• Managed FOH and BOH operations, trained new hires, and stepped in for hands-on labor where necessary, especially on busy days.
• Maintained inventories weekly and health code-compliant standards throughout establishment to support operations, services, and staff.

• Processed and triaged over 50 support requests daily for technical assistance on wide range of issues related to hardware, software, and connectivity.
• Created support documentation that enabled user community to extend skills, leverage system features, and find solutions for FAQ.
• Entered service tickets into incident tracking system and pinged appropriate personnel to facilitate faster problem identification and resolution, and for accurate metrics.
• Resolved common user concerns by utilizing preset issue resolution scripts.
• Troubleshoot IT issues in a walk-up support environment within office and provided appropriate follow-up via online communication.
• Documented all help desk interactions in detail and provided resolution using ticket management system.