Claire Velez
San Antonio,TX
Summary
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
4
4
years of professional experience
Work History
Sales Associate
Guitar Center
10.2024 - 11.2025
- Assisted customers in selecting instruments and accessories to fit their personalized needs, providing expert product knowledge.
- Processed sales transactions efficiently using point-of-sale systems to enhance customer experience.
- Educated customers on instrument care and maintenance while fostering long-term relationships.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained store inventory levels by organizing stock and conducting regular audits.
- Collaborated with team members to create attractive merchandise displays that increased foot traffic.
Cocktail Server
Fast Eddie's Billiards
02.2023 - 08.2024
- Delivered exceptional service in high-pressure environments, ensuring guest satisfaction and repeat business.
- Managed drink orders efficiently, maintaining accuracy and speed during peak hours.
- Assisted bartenders in preparing cocktails and maintaining cleanliness of the bar area.
- Engaged with customers to provide recommendations, enhancing overall dining experience.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Trained new staff on service protocols, fostering a collaborative work environment.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Maintained clean and organized bar area.
- Resolved customer complaints with empathy and professionalism, turning potential negative experiences into positive ones.
Server
Olive Garden Restaurant
01.2022 - 05.2023
- Delivered exceptional customer service in a fast-paced environment, enhancing guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Trained new servers on menu details, service protocols, and point-of-sale systems for improved efficiency.
- Managed multiple tables simultaneously while maintaining attention to detail and quality of service.
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Trained new hosts on customer service protocols and operational procedures.
- Monitored dining area for guest satisfaction, addressing concerns promptly.
- Implemented improved seating arrangements to enhance customer experience.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
High School Diploma -
Davenport High School
San AntonioSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Goal oriented
- Conflict resolution
- Meeting deadlines
- Sales strategies
- Complex Problem-solving
- Sales training
Timeline
Sales Associate
Guitar Center
10.2024 - 11.2025
Cocktail Server
Fast Eddie's Billiards
02.2023 - 08.2024
Server
Olive Garden Restaurant
01.2022 - 05.2023
High School Diploma -
Davenport High School