Claire Victoria Doggett
Pittsford
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues.
Overview
3
3
years of professional experience
Work History
Patient and Family Relations Coordinator
University of Rochester, Strong Memorial Hospital
09.2023 - Current
- Coordinated communication between patients, family members and providers.
- Analyzed patient data to identify trends, improving overall care coordination processes.
- Collaborated with healthcare providers to address patient concerns and ensure timely resolutions.Collaborated with different departments across the organization to improve patient care.
- Improved internal communication processes for better team collaboration and efficiency.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Enhanced patient satisfaction by addressing concerns and providing prompt resolutions.
Lead Physician Support Specialist
Wilmot Cancer Institute
11.2022 - 09.2023
- Managed insurance verification processes, ensuring compliance with regulatory requirements and reducing claim denials.
- Enhanced clinic efficiency by streamlining processes and using electronic health record systems.
- Managed scheduling for patient appointments, ensuring optimal resource allocation and timely service delivery.
- Coordinated communication between departments to streamline information flow and improve operational effectiveness.
- Developed strong rapport with colleagues and staff members, promoting teamwork within the workplace environment.
- Coordinated patient referrals with specialists for optimal continuity of care throughout treatment process.
Outpatient Access Specialist
Wilmot Cancer Institute
06.2022 - 11.2022
- Maintained patient confidentiality in accordance with HIPAA regulations while managing sensitive information and documentation.
- Coordinated patient scheduling to optimize clinic workflows and enhance patient experience.
- Stayed up-to-date with relevant industry regulations and best practices through ongoing professional development, ensuring continued excellence in service delivery.
- Conducted quality assurance checks on electronic health record system inputs, mitigating errors that could impact care delivery or billing processes.
- Ensured smooth operation of front office, managing phone lines, greeting patients, and handling inquiries with professionalism.
Education
Bachelor of Science - Business Administration
University At Buffalo, The State University of New York
Buffalo06.2022
Skills
- Public relations
- Microsoft office
- Documentation and recordkeeping
- Handling complaints
- Fundraising support
- Team management
- Administration and operations
Timeline
Patient and Family Relations Coordinator
University of Rochester, Strong Memorial Hospital
09.2023 - Current
Lead Physician Support Specialist
Wilmot Cancer Institute
11.2022 - 09.2023
Outpatient Access Specialist
Wilmot Cancer Institute
06.2022 - 11.2022
Bachelor of Science - Business Administration
University At Buffalo, The State University of New York
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