Claire Vincent
Thompson Hospitality, Inc.
New Castle,DE
20
years of professional experience
Dedicated and diligent worker with 11 years of experience in the Customer Service Field, along with 13 years of experience and education combined in both the Education and Human Service Fields. Demonstrating communication strengths and good observational skills and skillfully handling day-to-day activities, while looking for opportunities to make a difference. Team worker and collaborative partner, with the ability to adapt flexibly, utilizing problem solving skills and perseverance when placed in diverse and challenging settings.
Work History
Food Service Worker
4 Months- Evaluating clients that had DUI arrests in the state of Delaware, as well as out of state residents that were arrested in Delaware.
- Interpreting information that the client provided by reviewing their paperwork and having personal interviews with them; analyzing data collected.
- Gathering detailed questions about the client’s mental and physical health, alcohol and drug use, and general lifestyle.
- Referring the clients to the appropriate programs based on their individual needs, and devising a progress note and composing a file for each client.
- Performing suicidal lethality assessment on clients when necessary and inquiring specific information about their mental health needs, prior treatment, and current treatment.
- Primary duties included the following:
Teacher of Exceptional Children
6 Years 8 Months- Providing common core instruction to students within inclusion and pull out settings, adapting curriculum and instruction daily to meet individual learning needs
- Instructing students on remedial concepts as needed to progress within the curriculum and as mandated in IEP
- Ensuring documentation of IEPs and accommodations are updated and revised lawfully and appropriately
- Attending mandatory and non-mandatory team meetings to collaborate and plan for optimal instruction
- Conducting assessments on students referred for special education services as well as those identified; writing annual IEP's, revisions, and completing subsequent paperwork
- Inputting benchmark data onto state and district database systems daily
- Scheduling and conducting IEP meetings
- Updating teachers and parents on student’s needs, progress, instructional changes, etc
- Differentiating, accommodating, and/or modifying instruction for student success within grade level curriculum; providing individualized/specialized instruction in alignment with IEP goals
- Attending weekly grade level team meetings, biweekly faculty and special education team meetings needs of students
- Consulting with school psychologist, occupational and speech therapist biweekly to monthly
- Administering state testing for students and providing all necessary accommodations
- Maintaining daily contact with any outside agencies impacting students education
Substitute Teacher
5 Months- Attending diverse schools across various districts and settings and filling in for teachers by request.
- Following substitute plans to instruct, motivate, modify behavior, adhere to IEP documents, and perform associated essential duties in classroom and through building.
- Reinforcing structure and order to create a cooperative learning atmosphere.
- Updating and collaborating with other school staff to ensure student safety and administration of protocol.
- Forming relationships with students in a short time frame to establish a rapport and safe classroom environment.
- Providing the official teacher with a thorough report of the instruction and behavior during their absence
Server
7 Months- Taking customer orders with efficiency
- Delivered upscale food and drinks
- Opened bottles of wine at the tables
- Verbalized daily drink and dinner specials, communicated menu and options to customers
- Took orders and input them into the system
- Worked as a team to keep the dining room clean and item stocked
- Opened and closed the restaurant dining room area
- Provided high quality customer service to patrons
- Primary duties included the following:
Educational Counselor & Case Manager (Adult Drug Diversion Program)
2 Years 6 Months- Facilitating adult psycho-educational and relapse prevention groups on topics related to drugs and alcohol, mental health development, and lifestyle development.
- Case-managing an average of thirty to forty clients as they transition through the program; implementing treatment plans and objectives, and referring clients to various levels of care.
- Writing court reports on a weekly basis for Superior Court regarding each client’s progress for monthly court reviews, and making appropriate recommendations.
- Meeting with clients daily to discuss problematic areas in their lives, creating treatment and case management plans, revising these plans according to data and observation.
- Appearing in Superior Court hearings, verbalizing client progression or regression to the Judge and recommending legal sanctions, graduation, and/or termination from program.
- Analyzing client’s drug screen results and making decisions pertaining to the referral of clients to outside agencies for drug, alcohol, and mental health treatment.
- Case-managing clients located in out-of-state agencies; contacting those case managers regularly to access client
- Attending and participating in weekly team meetings to introduce new clients to the agency and representing clients that need additional care.
- Performing clinical assessments daily; including The Addiction Severity Index and Bio-Psychosocial Assessments, and completing diagnostic summaries and ASAM results on the data collected.
- Interacting with diverse populations on a variety of levels; utilizing interactive and interpersonal communication skills to ensure client’s trust to assist with program success.
- SODAT Delaware, Inc. was employer since 2006. Promoted within the company in October of 2008 from DUI Evaluator to Educational Counselor.
- Primary duties included the following:
DUI Evaluator
2 Years 4 Months- Evaluating clients that had DUI arrests in the state of Delaware, as well as out of state residents that were arrested in Delaware.
- Interpreting information that the client provided by reviewing their paperwork and having personal interviews with them; analyzing data collected.
- Gathering detailed questions about the client’s mental and physical health, alcohol and drug use, and general lifestyle.
- Referring the clients to the appropriate programs based on their individual needs, and devising a progress note and composing a file for each client.
- Performing suicidal lethality assessment on clients when necessary and inquiring specific information about their mental health needs, prior treatment, and current treatment.
- Primary duties included the following:
Education
- Basic and Advanced program
completion with Honors status
M. Ed. - Special Education And Elementary Education
- DDOE Continuing License
- Highly Qualified
- Teacher of Grades K-5 & Exceptional Children Grades K-12
B.S. - Behavioral Sciences
A.A. - Criminal Justice
Skills
Patience and empathy
Adaptability
Attention to Detail
Teamwork
Problem Solving
Multitasking Skills
Writing Skills
Marketing Skills
Design Skills
Organizational Skills
Timeline
Food Service Worker
Thompson Hospitality, Inc.
08.2025 - 12.2025Read More
Teacher of Exceptional Children
Mount Pleasant Elementary School
08.2012 - 04.2019Read More
Substitute Teacher
Kelly Services, Inc.
01.2012 - 06.2012Read More
Server
Sofritto’s Italian Bar & Grill
06.2011 - 01.2012Read More
Educational Counselor & Case Manager (Adult Drug Diversion Program)
SODAT Delaware, Inc.
10.2008 - 04.2011Read More
DUI Evaluator
SODAT Delaware, Inc.
06.2006 - 10.2008Read More
The Skin Care School & Center
from Basic and Advanced program
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Wilmington University
M. Ed. from Special Education And Elementary Education
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Wilmington University
B.S. from Behavioral Sciences
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Delaware Technical and Community College
A.A. from Criminal Justice
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