Claire Wallace
Columbia,SC
Summary
Driven professional with extensive experience in customer service and hospitality, notably at Soby's. Excelled in visitor engagement and maintaining a safe environment, enhancing customer satisfaction and loyalty. Demonstrated strong verbal communication and multitasking proficiency, leading to a significant improvement in service efficiency and team cohesion. Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Overview
3
3
years of professional experience
Work History
Host
Soby'S
Greenville, SC
08.2023 - Current
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Informed patrons of establishment specials and promotions.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Stocked server areas with supplies before, during and after shifts.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
Retail Sales Associate
Offline by aerie
Greenville, SC
11.2022 - 07.2023
- Assisted customers with finding the right product for their needs.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Prepared merchandise for purchase or rental.
- Placed special orders or called other stores to find desired items.
- Described merchandise and explained use, operation and care.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers to determine wants or needs.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Retail Sales Associate
The Oops
Greenville, SC
11.2021 - 11.2022
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled customer complaints in a professional manner.
Education
High School Diploma -
Wade Hampton
Taylors, SC05-2024
Skills
- Telephone reception
- Customer Service in Hospitality
- Strong Verbal Communication
- Strong interpersonal skills
- Multitasking proficiency
- Hospitality service expertise
- Cleaning and sanitation
- Visitor Engagement
- Check payment processing
- Team Leadership
- Routine management
- Upholding discipline rules
- Maintaining safe environment
Affiliations
- Volleyball
- Girls on the run
- Sustainability Club
- Book club
Accomplishments
- Honor roll
- Team captain
References
References available upon request.
Timeline
Host
Soby'S
08.2023 - Current
Retail Sales Associate
Offline by aerie
11.2022 - 07.2023
Retail Sales Associate
The Oops
11.2021 - 11.2022
High School Diploma -
Wade Hampton
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