Claire Williams
Honolulu,HI
Summary
Resourceful and highly adaptable professional with a proven track record of wearing many hats across property management, hospitality, customer service, and operations. Experienced in administrative support, property inspections, renovation coordination, team leadership, and client relations. Recognized for anticipating needs, solving problems proactively, and providing exceptional service while thriving in dynamic, hands-on environments.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Vacation Rental Inspector
Tropical Escapes Realty
Honolulu, HI
10.2025 - Current
- Assist in the plethora of daily operations that go into the management of 150 short and long term rentals in Waikiki.
- Conduct thorough inspections to ensure compliance with safety regulations and quality standards.
- Collaborate with cross-functional teams to identify and resolve operational issues promptly.
- Implement process improvements that enhance inspection efficiency and accuracy.
- Deliver detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Effectively communicate with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
- Perform routine maintenance and repairs on residential properties, ensuring safety and functionality.
- Wallpaper application.
- Prepare for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
- Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
- Provide exceptional customer service by actively listening to client concerns and effectively communicating solutions to their problems.
- Implement creative problem-solving strategies when faced with unique repair challenges that result in effective solutions tailored to specific situations.
- Assemble and install new furniture for client's space to improve comfort and and functionality.
- Consistently meet deadlines for assigned projects by prioritizing tasks efficiently based on urgency and complexity.
- Utilize hand tools and power tools to perform repairs on residential properties.
- Collaborate with team members to ensure timely project completion and customer satisfaction.
- Uphold a clean working environment throughout each job site visit, promoting professionalism and respect for clients'' spaces.
- Demonstrate versatility by successfully tackling a wide range of tasks, from office admin to painting and general home repairs, showcasing adaptability and expertise within the field.
Manager
Island Brew Coffee
Oahu Island, HI
08.2023 - 10.2025
- Oversaw daily operations, ensuring high-quality customer service and efficient workflow.
- Implemented employee training programs to enhance skills and improve team performance.
- Created promotional strategies that increased customer engagement and sales during peak hours.
- Streamlined communication between front-of-house and back-of-house teams to enhance service efficiency.
- Resolved customer complaints effectively, fostering a positive dining experience and loyalty.
- Taught staff how to avoid conflicts by anticipating customer needs.
- Introduced new menu items based on market trends and customer feedback, driving sales growth.
- Managed cash flow effectively, ensuring accurate accounting procedures were in place for daily transactions.
- Organized staff meetings to address any concerns, share updates, and foster open communication among team members.
- Inspected coffee shop regularly for safety, health code, or maintenance concerns.
- Cultivated a strong team environment focused on personal accountability, customer support and business success.
Barista
Island Brew Coffee
Oahu Island, HI
04.2021 - 08.2023
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
- Trained and mentored new baristas, enhancing team performance and service quality.
- Contributed to a positive workplace culture by resolving conflicts between team members professionally and efficiently.
Personal Shopper
Whole Foods Market
Oahu Island, HI
09.2020 - 04.2021
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Au Pair
Private Employer
Gold Coast, QLD
07.2017 - 08.2020
- Full time live-in nanny, responsible for two children and the overall household management.
- Supervised daily activities and educational tasks for children, ensuring a nurturing environment.
- Coordinated schedules and logistics for children's extracurricular activities and playdates.
- Fostered open communication with parents regarding children's progress and well-being.
- Assisted in meal preparation, promoting healthy eating habits through nutritional education.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
- Transported children safely to school, activities and appointments on time.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
- Implemented daily routine to maintain structure and stability
- Assisted in improving children''s academic performance by providing tutoring and homework support.
Sales Associate
ANTHROPOLOGIE
Meridian, ID
10.2019 - 04.2020
- Cultivated strong customer relationships through personalized service and product recommendations.
- Managed inventory levels, ensuring optimal stock availability and store presentation.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Resolved customer inquiries and concerns effectively, maintaining high satisfaction levels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Childcare Room Supervisor
EnVie Fitness
Meridian, ID
10.2019 - 01.2020
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Fostered a safe and nurturing environment, promoting social and emotional growth among children.
- Facilitated interactive activities that encouraged social skills and emotional development among children.
- Monitored children's progress, providing feedback to parents and adapting teaching strategies as needed.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Developed strong relationships with parents through regular communication about their child's progress and needs.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Server
Red Feather Lounge
Boise, ID
06.2018 - 10.2018
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed multiple tables efficiently, maintaining high standards of service during peak hours.
- Collaborated with kitchen staff to ensure timely and accurate order preparation and delivery.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Implemented upselling techniques that increased average check totals through strategic recommendations.
- Monitored dining area cleanliness and organization, ensuring compliance with health regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
RED ROBIN
Meridian, ID
08.2016 - 07.2017
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Host
Red Robin
04.2016 - 08.2016
- Welcomed and seated guests, ensuring efficient dining flow and optimal guest experience.
- Managed waitlists using reservation systems to enhance seating efficiency during peak hours.
- Trained new hosts in operational procedures, fostering a collaborative team environment.
- Addressed guest inquiries and concerns promptly, maintaining high service standards and satisfaction levels.
- Collaborated with management to refine hosting protocols, improving overall service delivery and efficiency.
- Monitored dining area for cleanliness and organization, contributing to a welcoming atmosphere for guests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Sales Associate
MACYS
Boise, ID
11.2015 - 02.2016
- Analyzed sales trends to identify opportunities for upselling and cross-selling initiatives.
- Collaborated with team members to execute promotional events and enhance customer experience.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Nanny
Private Employer
Boise, ID
08.2014 - 11.2015
- Provided attentive care and supervision to multiple children in a safe environment.
- Coordinated daily schedules, including meals, playtime, and nap routines.
- Developed and implemented educational activities to promote learning and creativity.
- Communicated effectively with parents regarding children's progress and needs.
Education
High School Diploma -
Rocky Mountain High School
Meridian, ID05.2015
Skills
- Field inspections
- Quality Assurance
- Attention to detail
- Property Inspection
- Quality Control
- Word processing
- Organizational techniques
- Written communication skills
- Microsoft Word
- Property Maintenance
- Cash Handling
- Project Coordination
- Guest relations
- Safety Compliance
- Building Inspections
- Client Relations
- Operational Oversight
- Oversight skills
- Facility Management
- Serving Experience
- Record Management
- Interpersonal techniques
- Babysitting
- Maintenance Standards
- Nannying
- Toddler Care
- Guest Satisfaction
- Communication techniques
- Leadership
- Customer Feedback
- Inspection Reporting
- Problem-solving
- Client Engagement
- Detail orientation
- Time management
- Interpersonal communication
- Regulatory Compliance
- Interpersonal skills
- Property Evaluation
- Strategic planning
- Investigative research
- Site Assessments
- Property Management
- Problem-solving
- Time optimization
- Critical thinking
- Recordkeeping
- Decision-making
- Effective communication
- Organizational skills
- Interpersonal communication
- Quality control
- Visual inspections
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer
Timeline
Vacation Rental Inspector
Tropical Escapes Realty
10.2025 - Current
Manager
Island Brew Coffee
08.2023 - 10.2025
Barista
Island Brew Coffee
04.2021 - 08.2023
Personal Shopper
Whole Foods Market
09.2020 - 04.2021
Sales Associate
ANTHROPOLOGIE
10.2019 - 04.2020
Childcare Room Supervisor
EnVie Fitness
10.2019 - 01.2020
Server
Red Feather Lounge
06.2018 - 10.2018
Au Pair
Private Employer
07.2017 - 08.2020
Server
RED ROBIN
08.2016 - 07.2017
Host
Red Robin
04.2016 - 08.2016
Sales Associate
MACYS
11.2015 - 02.2016
Nanny
Private Employer
08.2014 - 11.2015
High School Diploma -
Rocky Mountain High School