Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Claire Winkler

Helena,AL

Summary

Dedicated and knowledgeable veterinary receptionist desiring a new opportunity.

Overview

5
5
years of professional experience

Work History

Receptionist

Hope Animal Clinic
07.2019 - Current
  • Utilizing a digital waitlist to check-in a high volume of patients
  • Creating estimates, going over charges of invoices, facilitating payments, and discharging patients
  • Managing a high volume phone queue to communicate patient updates between the doctor and clients
  • Working with doctors to refill patient prescriptions for the clinic and outside pharmacies like Costco, Chewy, & 1800Petmeds
  • Directing a high volume drive thru for prescription pick ups, patient check-ins and checkouts
  • Providing excellent customer service to clients in an efficient and organized manner
  • Creating patient charts, confirming surgical/grooming appointments and boarding reservations
  • Showing compassion for patients and a consistent desire to learn more about veterinary medicine


Education

Master of Arts - Secondary Education, Biology

University of Alabama At Birmingham
Birmingham, AL
05.2013

Bachelor of Science - Animal Sciences

Auburn University
Auburn, AL
12.2010

High School Diploma -

Oak Mountain High School
Birmingham, AL
05.2006

Skills

  • Attention to detail and the ability to multitask
  • Listening to client's needs and concerns about patients and communicate those with both the doctor and technician
  • Writing patient alerts on charts to keep both the patient and staff safe
  • Speaking to clients in a friendly and professional manner to ensure they receive excellent customer service
  • Time management
  • Showing compassion for patients and calmness with their owners, even in emergent cases

Additional Information

I have 3 dogs (A Labrador mix named Freddie, an American Staffordshire Terrier Mix named Lily, a Maltese-Shih Tzu named Joey) and an orange and white tabby cat named Leo.

I taught for years science at both the middle school and high school level but left the profession to pursue a career in my true passion, veterinary medicine.

Timeline

Receptionist

Hope Animal Clinic
07.2019 - Current

Master of Arts - Secondary Education, Biology

University of Alabama At Birmingham

Bachelor of Science - Animal Sciences

Auburn University

High School Diploma -

Oak Mountain High School

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Claire Winkler