Claire Yang
Boston,MA
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Student Store Employee
Umass Lowell bookstore
Lowell , MA
09.2024 - Current
- Provided customer service to patrons by answering questions, responding to complaints, and addressing special requests.
- Checked incoming shipments against purchase orders to verify accuracy of order fulfillment.
- Handled customer inquiries over the phone regarding book availability or ordering information.
- Assisted customers in locating desired items and provided advice on product features.
- Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
Fan Services
Fenway Park
Boston, MA
04.2024 - Current
- Provided quality customer service to children and parents.
- Monitored the area to ensure a safe environment while participating in activities.
- Provided customer service assistance to visitors, such as answering questions and resolving complaints.
- Greeted visitors to the park, providing information on the local area and attractions.
Summer Intern
Cell Signaling Technology
Danvers, MA
05.2024 - 08.2024
- Analyzed market trends to identify potential opportunities.
- Compiled data on customer demographics, preferences, needs, and buying habits.
- Participated in brainstorming sessions with marketing team members to develop ideas for campaigns.
Patient Observer
Boston Children's Hospital
Boston, MA
05.2022 - 09.2022
- Monitored patient's vital signs and reported any changes to the medical team.
- Provided emotional support for patients and their families during stressful situations.
- Observed behavior patterns for changes that may indicate a potential problem or concern for the patient's health status.
Education
Bachelor of Science - Business Administration And Management
University of Massachusetts - Lowell
Lowell, MA05-2025
Bachelor of Science - Nursing
University of Massachusetts - Dartmouth
North Dartmouth, MA05-2023
High School Diploma -
Lynnfield High School
Lynnfield, MA05-2020
Skills
- Loss prevention strategies
- Stock replenishment
- Point of sale systems
- Picking and processing
- Shipping and packaging
- Product identification
- Team Management
- Customer Service
- Guest Relations
- Store maintenance
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
French
Limited
Certification
- CPR verified
- First Aid verified
- On the Deans list for multiple semesters
Affiliations
- Division 3 tennis player
- handling multiple jobs at once
- member of several clubs on campus
Accomplishments
- deans list
Timeline
Student Store Employee
Umass Lowell bookstore
09.2024 - Current
Summer Intern
Cell Signaling Technology
05.2024 - 08.2024
Fan Services
Fenway Park
04.2024 - Current
Patient Observer
Boston Children's Hospital
05.2022 - 09.2022
Bachelor of Science - Business Administration And Management
University of Massachusetts - Lowell
Bachelor of Science - Nursing
University of Massachusetts - Dartmouth
High School Diploma -
Lynnfield High School
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