Claire Marie Roman-Rodriguez
Grovetown,GA
Summary
Driven and motivated with a desire to work closely with both customers and coworkers. Proficient at proofreading with excellent customer service skills. Results-driven and detail-oriented management professional with experience in the Hospitality Industry. Anticipated to learn more and practice my new skills in marketing and public relations.
Overview
7
7
years of professional experience
Work History
Cast Member (Cinderella's Royal Table)
Walt Disney World Resort
Lake Buena Vista, FL
07.2023 - 07.2024
- Greeted guests with a friendly smile and engaged in conversation to ensure they had an enjoyable experience.
- Checked reservations, managed wait list, and coordinated seating arrangements.
- Provided menus to guests and answered any questions they had about the food or beverages offered.
- Maintained a neat and orderly dining area by clearing tables and resetting them for new customers.
- Ensured that all sanitation and safety standards were met according to health department regulations.
- Communicated with kitchen staff regarding order specifications, allergies, and dietary restrictions of guests.
- Performed opening duties such as setting up dining areas, stocking supplies, turning on lights and music.
- Assisted bussers in maintaining cleanliness of dining areas during peak hours.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Server/ Bartender/Key Manager
World of Beer
Augusta, GA
06.2019 - 06.2023
- Skilled in delivering exceptional customer service and ensuring guest satisfaction.
- Proven ability to handle high-volume, fast paced environments with attention to detail.
- Experienced in creating specialty cocktails and recommending beer pairings.
- Skilled in taking orders, delivering food and drinks promptly and processing payments accurately.
- Trained in food safety protocols and handling customer inquiries and complaints professionally.
- Managed daily operations, coordinated shifts, and ensured exceptional customer service.
- Oversaw inventory management, food safety compliance, and vendor relationships.
- Implemented cost-saving initiatives and sales strategies to increase profitability and achieve targets.
- Created and implemented new menu items to increase sales and customer satisfaction.
- Resolved customer complaints and ensured high levels of guest satisfaction.
- Supervised staff and implemented training programs to improve customer service and efficiency.
Server
Logans Roadhouse Grill
Augusta, GA
06.2018 - 03.2019
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
Sales Associate
Old Navy
Augusta, GA
09.2017 - 08.2018
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
Education
BBA - Business Administration
Strayer University
Washington, DC03-2025
Skills
- Customer Service
- POS operations
- Resource Planning
- Loss Prevention
- Team Collaboration
- Problem-solving aptitude
- Team building
- Excellent Communication
- Customer Service Management
- Employee Training
- Bilingual
Languages
Spanish
Native/ Bilingual
Accomplishments
- Deans list
- Presidents list
- Phi Theta Kappa
- Golden Key Honor Society
- The Society for Collegiate Leadership and Acheivement
Timeline
Cast Member (Cinderella's Royal Table)
Walt Disney World Resort
07.2023 - 07.2024
Server/ Bartender/Key Manager
World of Beer
06.2019 - 06.2023
Server
Logans Roadhouse Grill
06.2018 - 03.2019
Sales Associate
Old Navy
09.2017 - 08.2018
BBA - Business Administration
Strayer University
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