CLAIRE NADIA USANASE

• Medical operations specialists during deployments, and non-deployment missions.
• Management of several medical databases to update on average 50-60 patients (civilian and military) information, kept medical board updates, dental records updates, Injured soldiers evacuation, their progress, and kept track of all military personnel medical records updates.
• Maintained patient records in accordance with HIPAA regulations, including data entry of patient information into the electronic medical record system.
• Collaborated with clinical staff to ensure accurate coding of diagnoses and procedures for billing purposes.
• Planned, coordinated and executed aeromedical evacuation missions to transport patients from remote locations.
• Communicated effectively with medical personnel regarding patient care requirements during flights.
• Scheduled pre-nesting appointments for mothers and their families. Stayed on-call or on viscera system and admitted babies once they were born.
• Created high-resolution textures for environment assets and characters. While working in the United States, Afghanistan, and Italy.
• • Updated soldier readiness prior to deployment in proper medical database, and reported daily rapport. In-processed and out-processed soldiers.

• Obtained documents, clearances, certificates and approvals from proper military department for proper filing

• As a client technical support representative, expertly handled up to 200 customers' inquiry daily by phone on a normal day. We all worked as a team.
• Worked under strict deadlines and responded to service requests and emergency call-outs.

• Handled payment arrangements, payment processing, funds release, and resolving difficult calls on daily bases.

• Worked with major banks, automotive companies, electric companies, insurance companies on a daily bases as their third party.

• Performed in-depth research to answer more complex questions. Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax.