Clairese Land
Puyallup,WA
Summary
Self-motivated experienced Payroll Specialist with over 3 years of experience in Payroll and Customer Service. Excellent reputation for resolving problems and improving employee satisfaction.
Overview
11
11
years of professional experience
Work History
Payroll Specialist
Safe Streets USA
11.2018 - Current
- Perform calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Verify and submit timekeeping information for accurate and efficient payroll processing.
- Generate paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Manage payroll data entry and processing for employees to comply with predetermined company guidelines.
- Process wage/employment verifications for Lenders
- Consistently work with the Ascentis Payroll system, Excel, Microsoft Word and Outlook
- Process reimbursements for employees
Rebate Coordinator
Safe Streets USA
11.2018 - 01.2019
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents.
- Entered and maintained departmental records in company database.
- Managed filing systems for electronic and hard copy documents to keep organized records.
Cashier
McLendons Hardware
02.2018 - 10.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Barista
Starbucks
09.2014 - 04.2017
- Memorized ingredients and recipes for wide variety specialty drinks.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created excellent coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Shift Manager
Ivars Restaurants
06.2011 - 06.2014
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Education
Diploma -
Puyallup High School
Puyallup, WA06.2011
Skills
- Excel and Outlook
- Typing/10 Key (70 wpm)
- Organization
- Detail Oriented
- Answering Phones
- Customer Service
- Reliable
- Journal Entry Preparation
- Payroll Policies and Procedures
- Microsoft Applications
- Payroll Software Proficiency
- Paperwork Processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Payroll Specialist
Safe Streets USA
11.2018 - Current
Rebate Coordinator
Safe Streets USA
11.2018 - 01.2019
Cashier
McLendons Hardware
02.2018 - 10.2018
Barista
Starbucks
09.2014 - 04.2017
Shift Manager
Ivars Restaurants
06.2011 - 06.2014
Diploma -
Puyallup High School
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