Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Clairese Mattox

Fairview Heights,IL

Summary

Dedicated professional successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert in providing Customer Service and team leader.

Overview

25
25
years of professional experience

Work History

Senior Consultant

AT&T
Earth City, MO
03.2000 - Current
  • Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
  • Makes notations via computer terminal, sometimes while talking with a customer.
  • Utilizes mechanized systems (e.g., BOSS, CABS, CRM, TEAMS, etc.) to initiate and complete service orders, and handle customer requests.
  • Evaluated existing processes and procedures for improvement opportunities.
  • Participated in team meetings to discuss best practices for retention strategies.
  • Analyzed performance metrics on a regular basis to identify areas needing improvement.
  • Handles customer complaints, criticisms, discrepancies, requests, or inquiries over the phone or in person.
  • Makes arrangements for the installation, removal, or change of communication-related services or products.
  • Works to meet revenue goals, service commitments, and other deadlines.
  • Responsible for accurately computing and quoting adjustments, balance, and rates to customers. Most computations involve addition, subtraction, multiplication, and division.
  • Investigates and resolves incorrect billing.
  • Prepares service order memos, customer record files, and intra-company forms.
  • Obtains, establishes, and assesses customer credit information using judgment regarding extension of time, payment adjustments, etc.
  • Participates in team selling programs.
  • Works independently with little or no supervision.
  • Developed strong relationships with customers through friendly interactions.
  • Ensured quality standards were met throughout all customer interactions.
  • Utilized problem solving skills to resolve complex matters in a timely manner.

Rental Sales Associate

Avis Budget Group
St Loui, MO
05.2017 - 01.2018
  • Greeted customers and provided excellent customer service.
  • Processed payments, including cash, credit card, and check transactions.
  • Responded to customer inquiries regarding product availability and pricing.
  • Reviewed all contracts with customers prior to completion of rental agreement.
  • Resolved customer complaints in a timely manner.
  • Demonstrated strong interpersonal skills when dealing with customers.
  • Adhered to company policies and procedures while providing exceptional service.
  • Updated and maintained rental agreement files and documents.
  • Prepared and submitted reports to supervisor.
  • Processed exchange requests in computer system.
  • Drafted contracts, explained terms to customers and acquired signatures.

Education

High School Diploma -

Lovejoy High School
Lovejoy, IL
07-1996

Skills

  • Persuasion skills
  • Upselling and Cross Selling
  • Policies implementation
  • CRM proficiency
  • Customer Service
  • Account Management
  • Complex Problem-Solving
  • Time Management
  • Ability to work with little or no supervision
  • Complaint resolution
  • Adaptive team player

Accomplishments

  • 2021 Certificate of Completion from AT&T's Management Development Program

Timeline

Rental Sales Associate

Avis Budget Group
05.2017 - 01.2018

Senior Consultant

AT&T
03.2000 - Current

High School Diploma -

Lovejoy High School

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Clairese Mattox