Clairessa Rivera
Colton,CA
Summary
Dynamic leader and skilled mentor with a proven track record at Elevo Learning, enhancing youth engagement and academic achievement through innovative program facilitation. Excelled in creating supportive environments, leveraging excellent communication and classroom management skills. Demonstrated commitment to professional growth and team collaboration, significantly contributing to remarkable program success.
Overview
4
4
years of professional experience
Work History
Youth Program Facilitator/Peer Mentor
Elevo Learning
12.2022 - Current
- Actively contributed to the mission, vision, and goals of the youth program, promoting its overall success and enhancing personal growth, leadership skills, and academic achievement.
- Maintained open lines of communication to support uninterrupted care for program staff, parents, students, and community partners by respecting professional boundaries.
- Worked closely with elementary and middle schools to develop partnerships that promote a sense of anticipation for attending school and acquiring knowledge.
- Managed a safe, supportive environment by enforcing behavioral expectations and addressing any issues promptly and professionally.
- Facilitated student development of social-emotional learning skills through demonstrated examples and guidance.
- Utilized behavior management techniques to create a positive and focused learning environment in the classroom.
- Provided guidance to peers on academic and personal matters, promoting overall wellbeing.
- Proactively sought out opportunities for professional growth by attending events, internships, and trainings on current educational practices and effective mentoring.
Food Service Manager
Wild Greens
05.2022 - 12.2022
- Efficiently managed and supervised a team of food service workers to ensure smooth operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Enhanced safety protocols via strict food handling guidelines, ingredient storage practices, and certifications on equipment usage.
- Provided exceptional guest experiences through the diligent oversight of daily operations, promptly and professionally addressing concerns.
- Streamlined communication between front-of-house and kitchen staff by implementing a digital ordering system, resulting in reduced errors.
- Served as a reliable point of contact for resolving escalated customer concerns, delivering swift and informed assistance to enhance satisfaction and cultivate lasting loyalty.
- Regularly evaluated team members' performance, providing constructive feedback to enhance skills.
- Tracked food production levels, meal counts, and supply costs.
Retail Sales Associate Cashier
Burlington
10.2021 - 01.2022
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Provided support to customers during purchase transactions, item inquiries, and enrollment into loyalty programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Assisted with new employee onboarding by training them on company policies, procedures, and point-of-sale systems.
- Volunteered regularly for extra hours to help alleviate staffing shortages during busy periods.
Warehouse Ambassador
Amazon
07.2020 - 01.2022
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
- Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.
- Assisted in the recruitment and onboarding of new warehouse employees, ensuring they were well-equipped with the necessary skills and knowledge to perform their roles effectively.
- Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problem solving.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Improved order accuracy by implementing barcode scanning technology and rigorous quality control checks during packing process.
Education
High School Diploma -
Rialto High School
Rialto, CA05.2020
Skills
- Youth engagement
- Leadership and Mentoring
- Positive Reinforcement
- Teamwork and Collaboration
- Attention to Detail
- Excellent Communication
- CPR/AED
- Driven and Outgoing
- Athletic Coaching
- Energetic and Positive
- Classroom Management
- Skill Development
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Youth Program Facilitator/Peer Mentor
Elevo Learning
12.2022 - Current
Food Service Manager
Wild Greens
05.2022 - 12.2022
Retail Sales Associate Cashier
Burlington
10.2021 - 01.2022
Warehouse Ambassador
Amazon
07.2020 - 01.2022
High School Diploma -
Rialto High School
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