Clamarys De Los Santos
Bronx,NY
Summary
Enthusiastic Health Care Administrative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of patient priorities at a fast-paced environment and problem solving and training in Insurance verifications. Motivated to learn, grow and excel in any medical office/hospital facility. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
14
14
years of professional experience
Work History
Office Manager
All Med Medical Group
Bronx , NY
2021.03 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Developed standard operating procedures for all administrative employees.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Prepared meeting rooms and materials and recorded important information.
- Delivered performance reviews, recommending additional training or advancements.
- Evaluated employee records and productivity and submitted evaluation reports.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Coached new hires on company processes while managing employees to achieve maximum production.
Patient Scheduler
Lennox Hill Radiology
Bronx , NY
2018.08 - 2020.02
- Confirm patient appointments day before scheduled
- Verify insurance coverage and obtained pre-authorizations
- Use ECW to schedule patients
- Review new patient paperwork before scheduling appointments
- Check patients in and out and collected payments
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Enhance office efficiency by handling 50 + callers per day
- Answer phone calls and messages for 10-physician medical facility, scheduling appointments and handling patient inquiries
- Organize paperwork such as charts and reports for office and patient needs
- Receive, record and address incoming and outgoing communication via telephone and email
- Perform clerical duties, such as word processing, data entry, answering phones and filing.
- Verified insurance coverage and obtained pre-authorizations.
- Confirmed patient appointments day before scheduled.
- Reviewed new patient paperwork before scheduling appointments.
Manager Intake Coordinator/Toc Coordinator
Essen Health Care House Calls
Bronx , NY
2017.07 - 2018.10
- Called and schedule patients
- For their annual appointments/after being discharge from hospital or hospice
- Discharge planning
- Enters accurate information in RIS for appointment scheduling,
- Rescheduling, cancellation and comment entry
- Completed skilled administrative work to support all office staff and operational requirements
- Organized paperwork such as charts and reports for office and patient needs
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Interacted kindly with insurance providers via phone, email and written correspondence to obtain necessary documents to complete registration
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma
- Completed intake assessment forms and filed clients' charts.
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Organized paperwork such as charts and reports for office and patient needs.
Sleep Referral Coordinator
ENT And Allergy
Tarrytown , NY
2016.08 - 2018.07
- Trained 10 + staff on referral and intake process
- Called insurance companies to get precertification and other benefits information on behalf of patients
- Obtain, review and input patients insurance benefit information in individual charts in Nextgen
- Call patients with upcoming hearing evaluation appointments 48hrs before appointment time to confirm appointment
- Call patients who have canceled upcoming hearing aid evaluation appointments to reschedule
- Make 90- and 120-days post HAE calls to patients who have not schedule a HAE
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Discharge Patient Call Manager
New York Presbyterian Hospital
New York , NY
2014.10 - 2016.08
- Call patients post-visit to ensure quality assurance
- Asked questions, that were determined by patient clinical department, diagnosis, doctors
- Conduct surveys regarding hospital service and staff treatment
- Recorded patient feedback based on replies
- Assisted in creating reports using information gathered
- Worked on creating report on how to implement better services for patients
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Entered customer interaction details in ECW to track requests, document problems and record solutions offered.
Order/Customer Service Manager
Manhattan Beer Distributors
Bronx , NY
2010.11 - 2015.04
- Answered customer telephone calls promptly to avoid on-hold wait times
- Communicated with vendors regarding back order availability, future inventory and special orders
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Educated customers on promotions to enhance sales
- Multi-task in a high volume, fast-paced environment
- Assist credit department in reviewing customer A/R status and issue authorizations
- Resolve conflicts through precise and tactful communication with clients, sales personnel, managers and driver
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Office Assistant/Bookkeeping Manager
S&V General Supply Company
New York , NY
2008.01 - 2010.03
- Accounts payable to a high qualify office
- Of p
- Ayroll for company employeesMade sure that all the bills are paid and properly file, answer the phone
- In addition, schedule appointments
- Worked with upper management to complete complex projects on tight budgets within specific timelines
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Processed payments and documented account changes for financial accuracy and transparency.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Coordinated board and committee meetings, schedules, information preparation and distribution.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Sorted, opened and routed mail and deliveries to meet business requirements.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
Education
Bachelor of Science - Health Care Administration
Grand Canyon University
Phoenix, AZ01.2021
High School Diploma -
Dewitt Clinton High School
100 W Mosholu Pkwy South Bronx, NY 1046806.2003
Skills
- Efficient
- Organized
- Detailed Oriented
- Self-starter
- Interpersonal communication
- Excellent administrative support
- Excellent multitasker
- Microsoft Windows,MS office Excel, MS Outlook
- Learning/adaptability
- Ability to work independently as well as a team
- Ability to work little to no supervision
- Policy and procedure modification
- Documentation and control
- Performance improvement
- Relationship building
- Administrative support
- Documentation expertise
- Strategic planning
- Credit and collections
- Bookkeeping
- Clear oral/written communication
- Office management
- Sorting and labeling
- Business administration
- Office administration
- Scheduling
- Organizational skills
- Workflow planning
- Project Management
- Staff Management
- Excellent multi-tasking ability
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
All Med Medical Group
2021.03 - Current
Patient Scheduler
Lennox Hill Radiology
2018.08 - 2020.02
Manager Intake Coordinator/Toc Coordinator
Essen Health Care House Calls
2017.07 - 2018.10
Sleep Referral Coordinator
ENT And Allergy
2016.08 - 2018.07
Discharge Patient Call Manager
New York Presbyterian Hospital
2014.10 - 2016.08
Order/Customer Service Manager
Manhattan Beer Distributors
2010.11 - 2015.04
Office Assistant/Bookkeeping Manager
S&V General Supply Company
2008.01 - 2010.03
Bachelor of Science - Health Care Administration
Grand Canyon University
High School Diploma -
Dewitt Clinton High School
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