Clancy Austin
Burlington
Summary
Dynamic product operations leader with extensive experience at Bigtincan, excelling in product lifecycle management and data analysis. Proven track record in enhancing operational efficiencies and driving successful product launches through cross-functional collaboration. Adept at market research and process improvement, fostering a culture of continuous growth and innovation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Product Operations
Bigtincan
Waltham
01.2023 - 09.2025
- Supported product lifecycle management through data collection and analysis.
- Collaborated with cross-functional teams to streamline operations processes.
- Coordinated product launches by managing timelines and communication efforts.
- Conducted market research to identify trends and customer needs.
- Maintained documentation for product specifications and operational procedures.
- Facilitated training sessions for new team members on tools and processes.
- Monitored compliance with quality standards during product development phases.
- Analyzed customer feedback and identified opportunities for process improvement.
- Monitored progress of product launches and provided guidance when needed.
- Defined business requirements, data models and report structures to enhance organizational efficiencies.
- Developed training materials for employees related to product operations procedures.
- Developed project documentation, including plans and reports for stakeholders.
- Reviewed and analyzed project progress to identify areas for improvement.
Product Operations Lead
Bigtincan
Waltham
03.2021 - 01.2023
- Strategically planned and managed creation of knowledge base for user self-support aligned with in-app messaging.
- Implemented knowledge base internally for over 150 users, improving access to resources.
- Established and maximized collaboration among direct team members and content creation teams for documentation alignment with GTM strategies.
- Tracked and evolved reporting for user engagement across multiple products using Pendo to ensure consistent communication.
- Enhanced processes for technical requirements gathering, improving internal software adoption and inter-departmental communication.
- Collaborated with go-to-market and customer success teams to source enablement programs with relevant materials.
- Resolved pressing strategic operations challenges through effective problem-solving initiatives.
Digital Production Manager
iMarket Solutions
Burlington
12.2018 - 02.2021
- Evaluated and refined company business plans for enhanced strategic alignment.
- Established consistent messaging across products and departments.
- Implemented new processes for streamlined product rollouts and improved internal efficiencies.
- Conducted customer reviews to gather feedback and inform future initiatives.
- Delivered training sessions for both internal staff and external stakeholders.
- Provided coaching to resolve technical issues effectively.
- Utilized software reporting to monitor project progress and manage design, content, and development requests efficiently.
Project Manager
iMarket Solutions
Burlington
05.2016 - 12.2018
- Drafted contract amendments to incorporate additional work into project scope.
- Developed tracking documentation to inform executive managers of project status.
- Conducted quality assurance reviews for completed work, resolving identified issues.
- Collaborated with teams to identify solutions for scope changes within contractual limits.
Senior Digital Advisor
Dealer.com
Burlington
02.2016 - 05.2016
- Managed over 200 accounts, implementing effective digital marketing strategies across multiple platforms.
- Developed unified branding strategies for clients, integrating Social Media, SEO, and SEM efforts.
- Mentored individuals in HTML, CSS, and foundational coding languages over one year.
- Coordinated interdepartmental collaboration for account strategy and reporting processes.
Digital Advisor
Dealer.com
Burlington
12.2014 - 02.2016
- Managed over 100 accounts, strategizing and implementing effective digital marketing tactics.
- Facilitated communication with support, development, SEO, social media, and SEM teams to resolve issues.
- Troubleshot diverse problems to identify appropriate resolutions and escalated high-level issues to Engineering.
Digital Specialist
Dealer.com
Burlington
01.2014 - 12.2014
- Developed digital marketing strategies to enhance brand visibility and engagement.
- Managed social media accounts, creating content to attract target audiences.
- Analyzed website performance using analytics tools to improve user experience.
- Collaborated with cross-functional teams to execute integrated marketing campaigns.
Education
Bachelor of Science - Business
University of Vermont
Burlington, VT12-2013
Skills
- Product lifecycle management
- Data analysis
- Market research
- Project coordination
- Quality assurance
- Cross-functional collaboration
- Process improvement
Certification
AHA Admin Certification - 2022
PMP (Project Management Professional) Certification - 2021
Timeline
Director of Product Operations
Bigtincan
01.2023 - 09.2025
Product Operations Lead
Bigtincan
03.2021 - 01.2023
Digital Production Manager
iMarket Solutions
12.2018 - 02.2021
Project Manager
iMarket Solutions
05.2016 - 12.2018
Senior Digital Advisor
Dealer.com
02.2016 - 05.2016
Digital Advisor
Dealer.com
12.2014 - 02.2016
Digital Specialist
Dealer.com
01.2014 - 12.2014
Bachelor of Science - Business
University of Vermont
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