Claneisha Young
Homestead,FL
Summary
Highly enthusiastic customer service professional with 7 years client interface experience. Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Personable and responsible Cashier with 4 years in retail and customer service. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Overview
15
15
years of professional experience
Work History
After School Counselor
YMCA
Miami, FL, USA
10.2017 - Current
- Conduct and maintain daily attendance records
- Ensure safety and supervision to a group of 15 children
- Ensure that activities are planned and followed for the children
- Communicate with parents / guardians in a professional and courteous manner
- Assist children with their homework on a daily basis
- Enforce safety rules and ensure practices are followed as they relate to children and staff
Jewelry sales associate
Walmart
Goulds, FL, USA
09.2016 - 08.2020
- Professionally resized items per customer needs
- Inspected jewelry for blemishes and defects
- Displayed pieces in visually appealing manner
- Kept work bench neat and organized
- Designed new settings according to customer specifications
- Computed sales prices, total purchases and processed payments
- Cast gold, silver and platinum pieces
- Described merchandise and explain operation of merchandise to customers
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
- Placed special orders and called other stores to find desired items
- Recommended merchandise based on customer needs
- Operated a cash register to process cash, check and credit card transactions
Receptionist (Per Diem)
Jackson Health System
Miami, FL, USA
01.2015 - 12.2017
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area
- Ensures availability of treatment information by filing and retrieving patient records
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
Customer Service Representative
Alorica
Miami, FL, USA
09.2009 - 10.2015
- Manage large amounts of inbound calls in a timely manner
- Follow communication 'scripts' when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
Education
High School Diploma -
Miami Dade College
Homestead, FL01.2009
Skills
- Customer Service
- Front Desk
- Call Center
- Activity Coordination
- Positive Reinforcement
- Attendance recordkeeping
- Problem-Solving
- Documentation And Reporting
- Data Entry
- Customer Relations
- Computer Proficiency
- Money handling abilities
- Payment Processing
- Client Relations
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
After School Counselor
YMCA
10.2017 - Current
Jewelry sales associate
Walmart
09.2016 - 08.2020
Receptionist (Per Diem)
Jackson Health System
01.2015 - 12.2017
Customer Service Representative
Alorica
09.2009 - 10.2015
High School Diploma -
Miami Dade College