Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Clann Marok

Lynnwood,WA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Tool Control Agent

Alaska Airlines
SeaTac, WA
04.2021 - Current
  • Provided customer service to clients through phone and email communication.
  • Developed customer relationships and ensured satisfaction with services.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.
  • Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
  • Completed research to thoroughly understand client requirements.

Cargo Agent

Alaska Airlines
SeaTac, WA
10.2018 - 04.2021
  • Provided customer service in accordance with company policies and procedures.
  • Assisted customers with cargo handling, loading, and unloading activities.
  • Coordinated the movement of goods between terminals and ensured efficient delivery of cargo items.
  • Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork.
  • Inspected cargo to ensure compliance with safety regulations prior to loading or unloading.
  • Ensured accurate data entry into computer systems related to cargo tracking information.
  • Organized freight according to destination requirements and established timelines for deliveries.
  • Adhered to all safety regulations pertaining to the handling of hazardous materials.

Ramp Agent

Horizon Air
SeaTac, WA
03.2017 - 10.2018
  • Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
  • Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
  • Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
  • Followed safety procedures such as using reflective gear while working on the ramp.
  • Checked flight manifests to ensure accuracy of luggage loaded onto planes.
  • Organized baggage carts for loading onto planes accurately according to airline specifications.
  • Communicated effectively with ground crew members to ensure smooth operation of flights.
  • Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
  • Verified correct labeling of containers containing hazardous materials for transport on planes.
  • Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
  • Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.

Education

High School Diploma -

Assumption High School
Marshall Islands
06-1986

High School Diploma -

Hawaii Pacific University
Honolulu, HI

Skills

  • Problem-Solving
  • Strong communication abilities
  • Flexible Schedule
  • Organizational Skills
  • Positive Attitude
  • Clear Communication
  • Customer service abilities
  • Problem-solving skills

References

References available upon request.

Timeline

Tool Control Agent

Alaska Airlines
04.2021 - Current

Cargo Agent

Alaska Airlines
10.2018 - 04.2021

Ramp Agent

Horizon Air
03.2017 - 10.2018

High School Diploma -

Assumption High School

High School Diploma -

Hawaii Pacific University

Similar Profiles

CREATE PROFILE
Clann Marok