Claudio Perez
Yonkers,NY
Summary
Dynamic professional seeking employment where I can apply my talents and skills to uplift, inspire, and make a positive impact on the lives of vulnerable communities. Committed to helping individuals achieve their goals, become successful members of their communities, and thrive in their homes.
Overview
13
13
years of professional experience
Work History
Community Associate
NYC DHS Sanctuary Facilities- Client Master | NYC DHS Project - Region
01.2023 - Current
- Deliver on-site trauma-informed social services with guidance from shift supervisor
- Welcome and engage migrant and asylum-seeking residents, managing caseloads of 25 individuals/families
- Complete culturally sensitive registration, intake, roster tracking, and assessments
- Make referrals for interpretation services, ESL instruction, childcare, medical care coordination, immigration legal services, school registration, transportation and more
- Coordinate with City agencies such as Mayor's Office of Immigration Affairs, NYC Department of Education, Immigration Services, and community-based organizations to facilitate necessary services, including meal distribution.
Youth Care Worker
Catholic Guardian Services | Migration Program
05.2014 - Current
- Collaborate on curriculum development and implementation for diverse classroom settings
- Design and conduct activities for group collaboration, assist with ongoing assessments
- Provide direct care for children of diverse backgrounds, ensuring safe and positive environment
- Utilize professional knowledge to bring about positive change in children's behavior
- Trained to provide emergency counseling and safe/therapeutic environment for children with behavioral issues.
- Provided safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
ATI Case Manager
Urban Youth Alliance International. Inc
10.2021 - 12.2023
- Provide comprehensive case management services for approximately 20 court-involved youth
- Work under supervision of the ATI Program Director, maintaining client records and making referrals
- Make and monitor referrals for clients
- Conduct intake interviews with potential clients upon need
- Develop and monitor strategy plans for youth
- Monitor educational performance, mentor-youth relationships, and interact with families
- Write clear court reports and interact with youth during BronxConnect program components
- Write clear notes in the database describing the status of clients for submission to the courts youth services.
- Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
Youth Specialist
The Children's Village | Juvenile Justice Center
07.2019 - 03.2021
- Provide safe, secure, and clean environment for youth in care, conducting daily supervision and monitoring
- Complete intake and orientation processes for incoming residents
- Conduct building and cell checks to ensure safe working environment, and address safety or security concerns
- Trained in Therapeutic Crisis Intervention (TCI) for de-escalation and emergency counseling
- Assist with the development of physical and interactive activity schedules.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
- Documented detailed case notes efficiently, maintaining confidentiality while adhering to reporting protocols set forth by the organization.
Direct Support Professional (DSP)
Daybreak Independent Services, Inc.
09.2016 - 06.2019
- Assist vulnerable young adults with daily living tasks, promoting independence and wellbeing
- Complete monthly reports to assess learning needs and highlight progression
- Lead recreational activities for enhanced outcomes and support healthy nutrition
- Provide support with daily living activities, running errands, and household chores.
Recreational Assistant
The Children's Village
08.2011 - 04.2014
- Carry out therapeutic, nurturing, and structured programming with youth
- Supervise activities to address behavioral issues and promote inclusivity
- Maintain equipment and facilities, plan weekly schedules, and facilitate smooth transitions
- Trained in Therapeutic Crisis Intervention (TCI) for de-escalation and emergency counseling.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
Education
Liberal Arts & Social Science -
Westchester Community College
Valhalla, New YorkLocal Diploma -
Roosevelt High School
Yonkers, New York06.2011
Skills
- Communication, Empathy, Advocacy:
Established rapport with migrant and asylum-seeking residents through clear and compassionate communication, fostering trust and empathy
Advocated for clients' rights and needs, ensuring they received necessary support and services - Problem-Solving, Critical Thinking:
Identified and addressed client challenges by developing practical solutions, navigating complex systems effectively
Made informed decisions based on client assessments and progress to provide tailored support - Organization, Time Management:
Efficiently managed caseloads of 25 individuals/families, prioritizing tasks to meet deadlines and client needs Coordinated services and resources effectively, ensuring seamless delivery of trauma-informed social services
- Resourcefulness, Collaboration:
Utilized community resources creatively to meet diverse client needs, enhancing service effectiveness
Collaborated closely with interdisciplinary teams to develop comprehensive care plans, optimizing client outcomes - Cultural Competence, Flexibility:
Demonstrated cultural competence in delivering services, respecting diverse backgrounds and adapting approaches accordingly
Adapted to changes in client situations and service requirements with flexibility and professionalism
Additional Information
- led and preached in a church, teaching people of all ages.
- Created engaging sermons for regular attendees and newcomers.
- Communicated complex ideas in an easy-to-understand way.
- Encouraged active participation and discussion during sessions.
- Provided on-the-spot English-Spanish interpretation for lectures.
- Ensured clear and accurate communication between speakers and listeners.
- Adapted quickly to different topics and maintained professionalism.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Community Associate
NYC DHS Sanctuary Facilities- Client Master | NYC DHS Project - Region
01.2023 - Current
ATI Case Manager
Urban Youth Alliance International. Inc
10.2021 - 12.2023
Youth Specialist
The Children's Village | Juvenile Justice Center
07.2019 - 03.2021
Direct Support Professional (DSP)
Daybreak Independent Services, Inc.
09.2016 - 06.2019
Youth Care Worker
Catholic Guardian Services | Migration Program
05.2014 - Current
Recreational Assistant
The Children's Village
08.2011 - 04.2014
Liberal Arts & Social Science -
Westchester Community College
Local Diploma -
Roosevelt High School
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