Clara Acquah
Lathrop,CA
Summary
Banking Operations professional with experience in retail banking, loan payment processing, transaction reconciliation, consumer lending support, and customer account servicing. Currently serving as a Universal Banker at Fremont Bank, providing operational support, researching payment discrepancies, resolving customer issues, and ensuring compliance with banking regulations. Skilled in Microsoft Excel (Advanced), financial reporting, payment processing, account reconciliation, and delivering exceptional customer service in fast-paced banking environments.
Overview
1
1
Certification
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Universal Banker
Fremont Bank
Newark, CA
12.2024 - Current
- Process high-volume customer transactions, including loan payments, deposits, withdrawals, transfers, and account maintenance while maintaining 100% compliance with bank policies and regulatory requirements.
- Research and resolve customer account discrepancies, payment issues, and transaction exceptions by partnering with internal departments to ensure timely and accurate resolution.
- Support consumer lending activities by processing loan payments, explaining payment options, and assisting customers with loan servicing inquiries and account maintenance.
- Achieve timely resolution of complex servicing problems, improving customer satisfaction by 25%.
- Balance daily cash drawer and reconcile branch transactions, consistently maintaining operational accuracy and meeting established balancing standards.
- Utilize banking systems and Microsoft Excel to maintain customer records, analyze transaction data, and prepare operational reports supporting daily branch activities.
- Identify operational risks, maintain confidentiality of customer information, and ensure compliance with BSA, AML, KYC, and internal audit requirements.
- Contribute to branch operational goals by processing transactions efficiently, maintaining service quality standards, and supporting continuous process improvements.
- Support mortgage servicing activities by assisting customers with payment inquiries, account maintenance requests, transaction history reviews, and servicing-related questions.
- Process automatic payment requests, ACH transactions, and account updates while verifying authorization requirements and documentation completeness.
- Perform account reconciliation by comparing transaction records, identifying inconsistencies, and supporting corrective actions.
Financial Administrator /Administrative Support
ICA Accounting Services
Woodbridge, VA
02.2022 - 04.2024
- Reviewed, verified, and entered financial data into internal systems and spreadsheets, ensuring accuracy, completeness, and consistency of account records.
- Managed invoicing, payment processing, and reconciliation of accounts, reducing accounts receivable turnover by 15% through process optimization and improved client follow-ups.
- Prepared detailed monthly financial reports in Microsoft Excel, leveraging formulas and pivot tables to enhance processing efficiency by 20%.
- Maintained high data organization accuracy standards through detailed record reviews, reconciliation, and quality control checks while supporting timely and 98% accurate reporting.
- Managed the payment posting process, resolving discrepancies and ensuring client satisfaction.
- Implemented workflow automation tools to streamline administrative processes, resulting in a 25% reduction in time spent on routine tasks and improved accuracy in data entry.
- Reconciled financial records by comparing transaction details, identifying variances, and supporting corrective adjustments.
- Performed account research by reviewing financial records, identifying discrepancies, and assisting with resolution of payment and documentation issues.
Education
Master of Science - Finance and Insurance
University of Calabria
10.2017 - 07.2020
Bachelor of Science - Actuarial Science
Kwame Nkrumah University of Science And Technology
08.2010 - 06.2014
Certificate - Statistics: Descriptive Statistics, Probability, and Inference
University of California, Berkeley
Berkeley, CACertificate - Linear Algebra
The University of Texas At Austin
Austin, TXSkills
- Customer Service
- Financial Analysis & Docmentation
- Banking Operations
- Regulatory Compliance
- Interpersonal Communication
- Problem Resolution
- Quality Standards & Improvement
- Loans & Credit Analysis
- Technical Software Skills
- Call Center Support
- Loan Servicing Support
- Loan Payment Processing
- Payment Research & Investigation
- Transaction Corrections & Adjustments
- ACH / Automatic Payment Processing
- Account Maintenance
- Exception Resolution
- Transaction Reconciliation
- Data Accuracy & Quality Control
- Customer Account Research
- Fraud Detection & Escalation
- Process Improvement
- Core banking systems & Office systems
- Filing systems & documentation
- Microsoft Excel (Advanced)
- Microsoft Office (Word, Outlook)
- Operational reporting systems & efficiency
- Customer relationship management
- Attention to detail
- Risk mitigation
Certification
- Linear Algebra
- Statistics: Descriptive Statistics, Probability, and Inference
Timeline
Universal Banker
Fremont Bank
12.2024 - Current
Financial Administrator /Administrative Support
ICA Accounting Services
02.2022 - 04.2024
Master of Science - Finance and Insurance
University of Calabria
10.2017 - 07.2020
Bachelor of Science - Actuarial Science
Kwame Nkrumah University of Science And Technology
08.2010 - 06.2014
Certificate - Statistics: Descriptive Statistics, Probability, and Inference
University of California, Berkeley
Certificate - Linear Algebra
The University of Texas At Austin