Clara Ahuna
Lynnwood,WA
Summary
Dynamic Road Supervisor at Mv Transportation Inc. with proven expertise in traffic management and team leadership. Enhanced operational efficiency through strategic planning and staff development, achieving a significant reduction in incidents. Committed to safety compliance and fostering collaboration, while delivering exceptional customer service and problem-solving solutions in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Road Supervisor
Mv Transportation Inc.
04.2021 - Current
- Established positive rapport with team members through open communication channels, fostering an environment of teamwork and collaboration among staff members.
- Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
- Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
- Cultivated a strong sense of accountability among team members by setting clear expectations for job performance.
- Promoted a culture of safety by enforcing compliance with all relevant regulations and industry best practices.
- Supported overall department goals by maintaining accurate records of personnel, equipment, and work completed.
- Improved road safety by conducting regular inspections and identifying areas requiring maintenance or repair.
- Developed strong relationships with local authorities, facilitating cooperation on shared projects and addressing community concerns promptly.
- Participated in professional development opportunities, building new skills and staying current with industry advancements.
- Elevated customer satisfaction levels by addressing complaints in a timely manner and implementing solutions to prevent future issues from arising.
- Streamlined operations by implementing new technologies for scheduling, monitoring, and reporting on-road conditions.
- Led emergency response efforts during extreme weather events or other crises, ensuring the continued operation of vital transportation infrastructure.
- Reduced accidents and incidents by implementing effective traffic management strategies during construction projects.
- Contributed to strategic planning sessions aimed at improving overall operational efficiency within the department.
- Enhanced driver performance through comprehensive training programs and ongoing evaluation of skills.
- Motivated workers to exceptional performance through implementation of new strategies.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Worked closely with personnel, customers, and contractors to resolve problems.
Key Desk Clerk
Mv Transportation Inc.
07.2017 - 05.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Checked in and out designated equipment, keys, and supplies.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
- Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
- Assisted in training new desk clerks to uphold company standards and provide exceptional customer service.
- Recorded significant occurrences in daily log with professionalism and critical details.
- Maintained clean, tidy and sanitized common areas for personnel and guests.
Dispatcher
Mv Transportation Inc.
04.2017 - 05.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Passenger Driver
Mv Transportation Inc.
06.2014 - 07.2017
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
Education
Diploma -
Waianae High School
Waianae, HI05.1991
Skills
- Strong communication skills
- Team leadership
- Traffic management expertise
- Fleet management expertise
- Safety compliance
- Heavy equipment operation
- Site inspection
- Staff training and development
- Quality control monitoring
- Time management mastery
- Emergency response planning
- Intelligent transportation systems
- ADA compliance
- Work zone safety awareness
- Transportation planning concepts
- Traffic calming strategies
- Pedestrian safety measures
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Active listening
Timeline
Road Supervisor
Mv Transportation Inc.
04.2021 - Current
Key Desk Clerk
Mv Transportation Inc.
07.2017 - 05.2020
Dispatcher
Mv Transportation Inc.
04.2017 - 05.2020
Passenger Driver
Mv Transportation Inc.
06.2014 - 07.2017
Diploma -
Waianae High School
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