Clara Apodaca-Welch
Tucson,AZ
Summary
Well-qualified Customer Service Representative with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
17
17
years of professional experience
Work History
Property Manager
Self-employed
09.2006 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated appointments to show marketed properties.
Customer Service Representative
Motor Vehicle Division
05.2021 - 11.2023
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Donation Pricer
St. Vincent De Paul Thrift Store And Donation Center
08.2006 - 12.2015
- Priced and tagged donation products based on pricing guide to optimize sales volume.
- Transported merchandise to sales floor, stocked shelves, rotated merchandise and performed mark-downs to comply with company policy.
- Delivered exemplary service and presented professional attitude when interacting with customers and co-workers.
Education
Master of Arts - History
University of Arizona
PO Box 28820. Tucson, AZ 85726Bachelor of Arts - Latin American Studies
University of Arizona
PO Box 28820. Tucson, AZ 8572612.2016
High School Diploma -
San Manuel High School
711 S McNab Pkwy, San Manuel, AZ 8563105.1981
Skills
- Compliance Monitoring
- Tenant Relations
- Maintenance Scheduling
- Preparing Property Agreements
- Payment Collection
- Valid Arizona Driver's License
- Customer Service-Focused
- Attention to Detail
- Organizational Skills
- Eviction Procedures
- Problem Solving
- Time Management
- Complaints Investigation
- Critical Thinking
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
Motor Vehicle Division
05.2021 - 11.2023
Property Manager
Self-employed
09.2006 - Current
Donation Pricer
St. Vincent De Paul Thrift Store And Donation Center
08.2006 - 12.2015
Master of Arts - History
University of Arizona
Bachelor of Arts - Latin American Studies
University of Arizona
High School Diploma -
San Manuel High School
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