Clara Arroyo
Chicago,IL
Summary
Dynamic billing professional with extensive accounts receivable management experience at Provida Family Medicine. Proven track record in optimizing payment collection processes and enhancing revenue cycle performance. Skilled in tracking spreadsheets and fostering teamwork, I effectively resolve discrepancies while ensuring compliance with healthcare regulations. Committed to improving patient satisfaction through clear communication and education.
Overview
24
24
years of professional experience
Work History
Billing Assistant/
Northwest Pain Center
05.2024 - Current
- Processed patient billing inquiries and resolved discrepancies efficiently.
- Assisted in managing accounts receivable, ensuring timely payments from insurance providers.
- Updated patient records in electronic health record systems accurately and promptly.
- Coordinated with healthcare providers to obtain necessary documentation for billing purposes.
- Maintained comprehensive filing system for billing records, enhancing retrieval efficiency.
- Educated patients on payment options and insurance coverage policies effectively.
Billing Specialist
Provida Family Medicine
06.2012 - 11.2016
- Processed and verified billing statements to ensure accuracy and compliance with healthcare regulations.
- Collaborated with medical staff to resolve discrepancies in patient accounts and billing records.
- Implemented streamlined billing procedures that improved turnaround time for claims submissions.
- Trained new team members on billing software and best practices for efficient account management.
- Monitored payment collections, identifying trends to enhance revenue cycle performance.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Optimized payment collection times by implementing effective follow-up strategies with clients.
- Developed user-friendly billing guide for patients, improving their understanding and satisfaction with billing process.
Medical Secretary
Chicago Eye Institute
05.2008 - 05.2012
- Managed patient scheduling and appointment coordination to enhance office efficiency.
- Processed medical records with attention to confidentiality and compliance standards.
- Facilitated communication between patients and healthcare providers for improved service delivery.
- Streamlined office procedures to optimize workflow and reduce patient wait times.
- Implemented electronic health record systems to improve data accuracy and retrieval speed.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Developed patient information materials, improving understanding of services offered by the institute.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
Dialer
Medical Recovery Specialists
03.2005 - 04.2006
- Managed outbound calls to ensure timely follow-up on patient accounts.
- Utilized dialer systems to optimize call efficiency and maintain accurate records.
- Trained new team members on dialing protocols and best practices for patient engagement.
- Analyzed call data to identify trends and improve outreach strategies.
- Developed scripts that enhanced communication clarity and improved patient interactions.
- Implemented quality control measures to assure compliance with industry standards.
Auditor
Secretary of State
10.2001 - 02.2003
- Conducted comprehensive audits to ensure compliance with regulatory standards and internal policies.
- Evaluated financial reports for accuracy, identifying discrepancies and recommending corrective actions.
- Collaborated with cross-functional teams to develop audit strategies that enhance operational efficiency.
- Mentored junior auditors on best practices in auditing techniques and compliance requirements.
- Analyzed risk assessments to identify potential areas of concern within financial operations.
- Developed detailed audit reports summarizing findings and presenting actionable recommendations to stakeholders.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
Education
High School Diploma -
Wells High School,
Chicago, ILSkills
- Tracking spreadsheets
- Accounts receivable experience
- Accounts receivable management
- Payment tracking
Languages
Spanish
Full Professional
Timeline
Billing Assistant/
Northwest Pain Center
05.2024 - Current
Billing Specialist
Provida Family Medicine
06.2012 - 11.2016
Medical Secretary
Chicago Eye Institute
05.2008 - 05.2012
Dialer
Medical Recovery Specialists
03.2005 - 04.2006
Auditor
Secretary of State
10.2001 - 02.2003
High School Diploma -
Wells High School,