Summary
Overview
Work History
Education
Skills
Timeline
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Clara Barnes

Seattle

Summary

Proactive Hostess and Sales Associate with extensive experience in customer service and multitasking. Skilled in managing reservations, training staff, and promoting loyalty through positive customer interactions. Strong background in handling cash transactions, managing returns, and maintaining store appearance.

Overview

3
3
years of professional experience

Work History

Hostess

Rays Boathouse
05.2023 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Promoted business loyalty by fostering positive customer relationships.
  • Advised customers about special offerings and menu items to help drive sales.

Sales Associate

Brandy Melville
10.2021 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

High School Diploma -

Roosevelt High School
Seattle, WA
06.2024

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Detail Oriented
  • Customer service expertise
  • Guest Engagement
  • Complaint Handling
  • Safe Food Handling
  • Food safety understanding
  • Group reservations management

Timeline

Hostess

Rays Boathouse
05.2023 - Current

Sales Associate

Brandy Melville
10.2021 - 05.2023

High School Diploma -

Roosevelt High School

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Clara Barnes