Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clara Ryan Beausoleil

Newington,CT

Summary

Dedicated and detail-oriented IT professional with a background in Customer Relationship Management and IT Help Desk support. Demonstrated expertise in providing exceptional customer service, account management, and project management. Known for clear and effective communication, I have successfully bridged the gap between technical and non-technical users, ensuring understanding and satisfaction. With strong troubleshooting skills, I've diagnosed and resolved hardware, software, and network issues. Now, I am eager to leverage my technical knowledge and customer-centric approach in a transition to a Customer Support role, where I can continue to provide outstanding service while expanding my expertise in customer relationship management.

Overview

3
3
years of professional experience

Work History

Senior IT Help Desk Technician

Stavvy
04.2022 - Current
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Documented support interactions for future reference.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Diagnosed and troubleshot hardware, software and network issues.

IT Analyst

Toast
02.2021 - 04.2022
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Enhanced interfaces to promote better functionality for users.
  • Planned computer systems using information engineering, data modeling, and structured analysis.
  • Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.

Education

Bachelor of Science - Computer Science

Quinnipiac University
Hamden, CT
12.2020

Skills

  • Knowledge Base
  • High-Volume Environments
  • Customer Support
  • Client Satisfaction
  • Effective Customer Communication
  • Desktop Support

Timeline

Senior IT Help Desk Technician

Stavvy
04.2022 - Current

IT Analyst

Toast
02.2021 - 04.2022

Bachelor of Science - Computer Science

Quinnipiac University
Clara Ryan Beausoleil