Dedicated and detail-oriented IT professional with a background in Customer Relationship Management and IT Help Desk support. Demonstrated expertise in providing exceptional customer service, account management, and project management. Known for clear and effective communication, I have successfully bridged the gap between technical and non-technical users, ensuring understanding and satisfaction. With strong troubleshooting skills, I've diagnosed and resolved hardware, software, and network issues. Now, I am eager to leverage my technical knowledge and customer-centric approach in a transition to a Customer Support role, where I can continue to provide outstanding service while expanding my expertise in customer relationship management.