Clara Byrd
Pensacola,FL
Summary
Dedicated hospitality professional with 5 years of experience in IHG hotels, including 3+ years as a Front Desk Manager. Proven ability to lead teams and enhance guest experiences in fast paced environments while remaining calm and professional. Known for strong communication, reliability, and problem solving, Skilled in organization, multi-tasking, and building positive relationships with both guests and coworkers. Seeking a long-term position where I can contribute my leadership, customer service, and teamwork abilities to help companies grow and succeed.
Reference: Janine Beagle, General Manager at Holiday Inn Express Pensacola Beach – jbeagle@hiexpb.com, (850) 932-3536
Overview
4
4
years of professional experience
Work History
Front Office Manager
Holiday Inn Express
06.2022 - 10.2025
- Opera PMS experience.
- Trained in AM/PM/Night Audit Front Desk shifts, Housekeeping inspection, and basic Maintenance skills.
- Supervised front desk operations, ensuring exceptional guest service and efficient check-in/check-out processes.
- Trained and mentored front desk staff, enhancing team performance and guest satisfaction skills.
- Implemented improvements to reservation management, reducing errors and increasing efficiency.
- Coordinated with housekeeping and maintenance to maintain room availability and cleanliness standards, optimizing guest satisfaction.
- Managed inventory of supplies and equipment, ensuring cost-effective purchasing.
- Resolved guest complaints promptly, fostering positive relationships and encouraging repeat business.
- Monitored daily financial transactions, ensuring accuracy in billing and adherence to hotel policies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Phone Etiquette.
- Microsoft Word/Excel/Etc.
Front Desk Agent
Holiday Inn Express & Suites
07.2021 - 05.2022
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Assisted guests with inquiries and resolved issues to enhance overall satisfaction.
- Coordinated room assignments and maintained accurate records in Opera PMS.
- Streamlined communication between departments to improve service delivery and response times.
- Handled cash drawers and stocking.
- Developed and maintained positive relationships with repeat guests to encourage loyalty programs.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Skills strengthened on working in teams and multi-tasking.
- Helped other departments such as setting up breakfast and folding towels for laundry.
Education
High School Diploma -
Professional Magnet Academies At Loften Highschool
Gainesville, FL06-2021
Skills
- Effective multitasking
- Customer service/Hospitality Skills
- Scheduling and calendar management
- Oral and writing communication/Phone Etiquette
- Data entry
- Problem Solving
Timeline
Front Office Manager
Holiday Inn Express
06.2022 - 10.2025
Front Desk Agent
Holiday Inn Express & Suites
07.2021 - 05.2022
High School Diploma -
Professional Magnet Academies At Loften Highschool