Clara Williams
Chesapeake,VA
Summary
Organized Receptionist skilled in managing front desk operations and maintaining schedules. Delivers exceptional customer service that promotes a welcoming environment. Collaborates effectively with team members, adapts to changing needs, and ensures efficient workflows. Strong communication skills and attention to detail support reliability in fast-paced settings.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Lead Receptionist
Ark Animal Hospital
10.2023 - 08.2026
- Coordinated appointments, scheduling, patient check in and check out to enhance patient flow and satisfaction
- Managed front desk operations in a high-volume clinical environment
- Managed incoming phone calls, client inquiries, and referrals to facilitate effective communication between clients and medical staff
- Maintained accurate client and patient records while handling sensitive information professionally
- Processed payments and assisted with estimates, invoices and billing related questions.
- Resolved client concerns with professionalism and empathy, ensuring a positive experience and fostering trust
- Assisted with training and delegating tasks to support efficient daily operations.
Communications
AWKO Law firm
01.2022 - 10.2023
- Communicated sensitive and time-sensitive information, ensuring clarity and understanding while fostering trust
- Resolved customer concerns using active listening, problem solving, and conflict resolution skills
- Resolved customer concerns through active listening and effective problem-solving, enhancing client satisfaction
- Maintained confidentiality of sensitive personal and legal information, safeguarding client trust and compliance
- Conducted client intake interviews and collected relevant personal and case information.
- Answered phone calls and communicated with prospective clients professionally.
Foster Coordinator / Adoption Staff
Pensacola Humane Society
02.2019 - 06.2021
- Communicated with staff, fosters, and members of the public regarding animal care and placement.
- Facilitated communication among staff, fosters, and public to ensure effective animal care and successful placements.
- Organized records and coordinated activities to maintain accurate information for efficient operations.
- Promoted adoptable animals through various channels to increase visibility and interest.
Education
No Degree - Medical Billing And Coding & Administrative
Med Certify
2704 Old Rosebud Rd, Ste 130, Lexington, KY 40509.04-2027
Skills
- Patient service assistance
- Administrative support
- Calendar management
- Invoice processing
- Accurate data entry
- Proficient in Microsoft Office
- Organizational skills
- Collaboration support
- Information security
- Customer service
- Communication skills
- Detail-oriented
Certification
Currently Enrolled at Med Certify for Medical Billing and Coding & Administrative Assistant.
Additional Experience
- Currently studying medical billing and coding principles and administrative office procedures.
- Developing knowledge relevant to medical records, Healthcare documentation, billing support, and administrative workflows.
Timeline
Lead Receptionist
Ark Animal Hospital
10.2023 - 08.2026
Communications
AWKO Law firm
01.2022 - 10.2023
Foster Coordinator / Adoption Staff
Pensacola Humane Society
02.2019 - 06.2021
No Degree - Medical Billing And Coding & Administrative
Med Certify