Clara Ceron
Wilmington,CA
Summary
Client services professional with a strong foundation in managing client relationships and coordinating services effectively. Excelled in enhancing customer satisfaction and increasing sales revenue through exceptional communication and teamwork proficient ability to deliver high-quality service and foster strong client connections. Successfully facilitated client interactions, ensuring seamless service delivery and satisfaction with a proven track record at Walker Advertising. Valued for teamwork, adaptability, and results-driven mindset. Reliable and collaborative, with strong focus on achieving organizational goals and fostering team success.
Overview
10
10
years of professional experience
Work History
Client Services Coordinator
Walker Advertising
02.2022 - Current
- Actively manage a diverse client portfolio and maintain comprehensive records of client accounts.
- Administered and tracked client service payments.
- Provide excellent customer support and maintain open lines of communication with each client.
- Maintain regular follow-ups with clients to ensure their ongoing satisfaction and address any concerns.
- Handled escalated cases professionally while maintaining composure under pressure, demonstrating excellent problem-solving abilities under stressors common in the Client Services Coordinator role.
- Supported sales team increasing conversion rates from potential leads into actual customers.
Intake Specialist
Walker Advertising
04.2017 - 02.2022
- Completed intake assessment via telephone, web assessments, chat, and text messages.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
Beauty Advisor
Macy's
11.2014 - 08.2016
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with team members to achieve monthly sales targets.
- Developed strong rapport with customers and created positive impression of business.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
San Pedro High School
San Pedro, CA06-2007
Skills
- Client relations
- Account management
- Client relationship building
- Customer service focus
- Multitasking proficiency
- Strong organization
- Exceptional communication
- Teamwork and collaboration
- Proficient in Microsoft Word, Excel, Adobe
Timeline
Client Services Coordinator
Walker Advertising
02.2022 - Current
Intake Specialist
Walker Advertising
04.2017 - 02.2022
Beauty Advisor
Macy's
11.2014 - 08.2016
High School Diploma -
San Pedro High School
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