Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tressa Powell

San Angelo

Summary

Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Dedicated Intake Specialist skilled in claim eligibility analysis and records management. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency.

Overview

8
8
years of professional experience

Work History

Intake Specialist

Caregiver Services Inc.
10.2023 - Current
  • Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
  • Streamlined the intake process by developing and implementing efficient data collection methods for improved service delivery.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Contributed to a reduction in client wait times by effectively managing appointment scheduling and resource allocation.

Utilization Review Specialist

Caregiver Services Inc.
03.2021 - 10.2023
  • Enhanced patient care by conducting thorough utilization reviews and ensuring adherence to treatment plans.
  • Reduced healthcare costs for the organization by identifying areas of improvement in clinical documentation and resource allocation.
  • Maintained regulatory compliance by staying updated on industry standards and guidelines, implementing changes when necessary.
  • Improved interdepartmental communication by collaborating with medical professionals, case managers, and social workers to develop comprehensive care plans.

Case Manager Supervisor

Caregiver Services Inc.
03.2016 - 05.2021
  • Improved client outcomes by implementing effective case management strategies and streamlining processes.
  • Enhanced team performance through regular supervision, coaching, and training of case managers.
  • Reduced caseload backlog by efficiently prioritizing cases and delegating tasks to appropriate staff members.
  • Increased client satisfaction with services by closely monitoring progress and adjusting case plans as needed.

Learning and Development Trainer

Caregiver Services Inc.
05.2017 - 03.2021
  • Enhanced employee performance by designing and implementing targeted training programs.
  • Collaborated with leadership to identify skill gaps, resulting in tailored development solutions.
  • Increased employee retention by developing engaging onboarding processes for new hires.
  • Improved team productivity through facilitating collaborative learning sessions and workshops.

Education

Associate of Applied Science - Radiologic Technology

Odessa College
Odessa, TX
05.1999

No Degree - Kinesiology

Abilene Christian University
Abilene, TX
1982

Skills

  • Claims Processing
  • Application assessments
  • Eligibility review
  • Intake Assessment

Timeline

Intake Specialist

Caregiver Services Inc.
10.2023 - Current

Utilization Review Specialist

Caregiver Services Inc.
03.2021 - 10.2023

Learning and Development Trainer

Caregiver Services Inc.
05.2017 - 03.2021

Case Manager Supervisor

Caregiver Services Inc.
03.2016 - 05.2021

Associate of Applied Science - Radiologic Technology

Odessa College

No Degree - Kinesiology

Abilene Christian University
Tressa Powell