Clara Crivello
Whitewater
Summary
Driven full time student and accomplished Patient Care Technician with a proven track record at Ascension Columbia St.Marys Milwaukee, enhancing patient satisfaction through compassionate communication and efficient support to nursing staff. Skilled in HIPAA Compliance and staff development, consistently improving care delivery, patient safety and patient advocation. Demonstrated leadership as a Shift Lead at Walgreens, excelling in time management and problem-solving to elevate customer service standards.
Overview
3
3
years of professional experience
Work History
Patient Care Technician (CNA)
Ascension Columbia St.Marys Milwaukee
Milwaukee
09.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Strong patient advocation to adhere to each individual need
Shift Lead
Walgreens
Waterford, WI
09.2023 - 06.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained appropriate communication with Emergency responders when necessary.
Customer Service Associate
Walgreens
Waterford, WI
10.2021 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
No Degree - Nursing
University of Wisconsin-Whitewater
Whitewater, WI05.2028
High School Diploma -
Union Grove Union Highschool
Union Grove, WI05.2022
Skills
- Patient Observation
- Information Protection
- Mobility Assistance
- Patient Services
- Staff Development
- Expectation setting
- Time Management
- Complex Problem-Solving
- Compassionate communication
- Medical terminology knowledge
- HIPAA Compliance
- Patient Advocation
Timeline
Patient Care Technician (CNA)
Ascension Columbia St.Marys Milwaukee
09.2023 - Current
Shift Lead
Walgreens
09.2023 - 06.2024
Customer Service Associate
Walgreens
10.2021 - 09.2023
No Degree - Nursing
University of Wisconsin-Whitewater
High School Diploma -
Union Grove Union Highschool
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