Clara-Denise Cobb

• Gem City Career Prep High School of Dayton offers college and career prep readiness programs for High school students.
• For each student who chooses to become a student with Gem City Prep, we interview, evaluate, and assess.
• From these steps, as a staff, we determine a student's admission.
• As an instructor, my responsibilities also include lecture of content, evaluating student performance, maintaining excellent classroom management, and teaching them the skills that they will need in college and the workforce.

• Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
• Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.

• Experienced in establishing and implementing highly effective lesson plans.
• Communicated verbally and/or in writing with parents daily to update them on social and emotional development.
• IEP documentation which involves working closely with students, parents, and professional teams to identify a broad range of issues directly impacting students’ academic and social performance.
• This includes providing a clear, consistent structure within the classroom that ensures that the academic, social and emotional needs are met.
• Participated in technology training classes introducing lessons to other teachers in unit.
• Used learning assessments to regularly monitor student understanding of class concepts and materials.

• Assisted eligible families with clothing, food and housing referrals.
• Stocked food pantry.
• Floor manager.
• Assisted and trained volunteers.
• Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment
• Offered compassionate and attentive guidance to patients during moments of crisis and trauma
• Entered referrals into appropriate system based on type of referral obtained
• Interacted with insurance providers to obtain necessary documents to complete registration

• Responded to over 100 phone calls daily from cardholders concerning complex inquiries and customer complaint issues.
• Maintained confidential information regarding accounts.
• Technical troubleshooter of computer terminals.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.

This position also required excellent customer service skills.,.

• Counseled grieving families.
• Unit receptionist.
• Assisted families.