Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Clara Fitch

N/A
Towson,MD

Summary

I started working at this restaurant located outside of the Kenilworth mall at the beginning of my sophomore year in 2021, after finishing a great first summer at Elkridge. I chose this new place because my brother had gotten a job there after we ate out for my birthday in Catonsville, their other location. After applying, I had an interview and began training three times the following day and so on. This was my first real job that required independence and no reliance on others whatsoever. During last school year, I worked once during the week and once during a weekend. Now, after taking another break for the summer, I returned in September and due to my junior year manageable commitments, I am just working once or twice a weekend. This job has been great that I have gotten seven of my peers to joining me! I continue to learn from it every shift.

Overview

3
3
years of professional experience

Work History

The Gourmet at Kenilworth Hostess

Mateo Diaz
Towson, MD
09.2021 - 12.2023
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

The Elkridge Club Snack Bar

Skyler Davis
Baltimore, MD
05.2021 - 09.2023
  • Maintained clean, organized workspace according to operational standards.
  • Handled cash and processed payments, sorting bills and maintaining records of transactions.
  • Established rapport with new and recurring customers, remembering specific requests and providing specialty concessions for individuals.
  • Responded to customer complaints to help resolve issues.
  • Developed solutions for observed deficiencies, garnering widespread customer appreciation.
  • Followed advanced COVID-19 safety protocols, keeping customers and colleagues safe despite pandemic conditions.
  • Consistently provided friendly service to promote better customer engagement.

Education

No Degree - N/A

Towson High School Law & Public Policy
Towson, MD
05.2001 -

Skills

To-go order preparation

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Accomplishments

After working for two months, the person and soon after a dear friend of mine, even today, who had trained me and I had grown close with stopped working because she was busy with her senior year in high school. From then on, my manager Mateo Diaz began calling me his head hostess. This was a great affirmation because it made me feel like I was doing the right thing even when things felt uncomfortable at times. He did this along with my best friend, Logan Meushaw. The growth I have seen from this what seems like small job has been immense over the past two years, and I am beyond thankful for it. Two years ago, I had gone from a shy girl who couldn't even call to order carry out to someone who will go up to someone in a crowd and start a conversation. All thanks to this place!

Interests

Organization

Planning

Scheduling

Writing

Timeline

The Gourmet at Kenilworth Hostess

Mateo Diaz
09.2021 - 12.2023

The Elkridge Club Snack Bar

Skyler Davis
05.2021 - 09.2023

No Degree - N/A

Towson High School Law & Public Policy
05.2001 -
Clara FitchN/A