Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Clara Frystak

Weed,CA

Summary

Accomplished banking professional with a proven track record at Banner Bank, enhancing customer satisfaction through expert relationship building and tailored financial advice. Skilled in cash management and customer service, I significantly improved service quality by implementing creative solutions and fostering strong client relationships. Demonstrated ability in leading teams to exceed performance goals while maintaining compliance and operational efficiency. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Hardworking Banker familiar with setting up new accounts for customers, maintaining security and supporting audits. Excellent organizational, relationship-building and documentation skills. Prepared to offer 8 years of related experience to a challenging position with room for advancement. Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations.

Overview

9
9
years of professional experience

Work History

Banker III/Backup Personal Banker

Banner Bank
03.2022 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Educated customers on features and benefits of banking products and services.
  • Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
  • Opened, closed, and updated accounts for customers.
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries.
  • Balanced teller drawer.

Assistant Manager

Rite Aid
02.2017 - 03.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Assistant Store Manager

Grocery Outlet
06.2015 - 02.2017
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Education

High School Diploma -

Weed High School
Weed, CA
06.1984

Skills

  • Customer Service
  • Cash Handling
  • Creative Thinking
  • Cash Management
  • Product Promotion
  • Products and Services Knowledge
  • Cross-selling expertise
  • Goal Planning
  • Consumer Banking
  • Customer Service-Oriented
  • Relationship Building

Accomplishments

  • Awarded "Banners Best" Award for backup Personal Banker in 2023.

Timeline

Banker III/Backup Personal Banker

Banner Bank
03.2022 - Current

Assistant Manager

Rite Aid
02.2017 - 03.2022

Assistant Store Manager

Grocery Outlet
06.2015 - 02.2017

High School Diploma -

Weed High School

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Clara Frystak