Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Work Preference
Timeline
Hi, I’m

Clara L Guevara

Manhattan,KS
Clara L Guevara

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
years of professional experience

Work History

Panera Bread

Team Leader
11.2022 - 12.2023

Job overview

  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.

Panera Bread

Restaurant General Manager
11.2021 - 11.2022

Job overview

  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Set clear expectations and created positive working environment for employees.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Built and leveraged community relationships to drive business and maximize catering programs.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Motivated staff to perform at peak efficiency and quality.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Panera Bread

Assistant General Manager
09.2011 - 11.2021

Job overview

  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve challenging business goals.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Managed budget implementations, employee evaluations, and contract details.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reduced operational risks while organizing data to forecast performance trends.

Panera Bread

Assistant Restaurant Manager
09.2008 - 09.2011

Job overview

  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Streamlined the ordering process for increased efficiency, leading to improved customer service.
  • Assisted with menu development, resulting in a diverse and appealing selection for patrons.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
  • Coordinated special events and promotions, drawing in new customers and increasing revenue.
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
  • Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
  • Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Evaluated operational procedures for efficiency improvements while maintaining the highest standards of guest experience excellence.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Managed team of up to +30 restaurant staff, maintaining exceptional customer service and quality standards.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Panera Bread

Restaurant Shift Manager
09.2007 - 09.2008

Job overview

  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
  • Implemented new menu items successfully, coordinating with chefs and kitchen staff to ensure consistent quality and presentation.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
  • Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
  • Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
  • Facilitated smooth shift transitions by keeping detailed logs of crucial information such as staffing changes or issues that arose during previous shifts.
  • Increased efficiency of kitchen operations by working closely with chefs and kitchen staff to optimize workflows and minimize food preparation times.
  • Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
  • Managed the daily activities of up to 25 staff members, providing guidance and support while ensuring accountability for individual performance.
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
  • Cross-trained crew members on different duties to increase coverage.
  • Monitored employee food handling, safety and uniform requirements.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
  • Communicated with health inspectors during inspections and resolved issues found.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Coordinated with catering staff to deliver food services for special events and functions.

Panera Bread

Catering Coordinator
09.2004 - 09.2007

Job overview

  • Enhanced event success by coordinating with clients and understanding their specific catering needs.
  • Streamlined catering operations by efficiently managing inventory and food ordering processes.
  • Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
  • Optimized team performance by effectively scheduling and supervising staff during events.
  • Increased repeat business through strong relationship-building with clients and vendors.
  • Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
  • Managed budgets for each event, ensuring cost-effective practices without compromising quality or customer satisfaction.
  • Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
  • Elevated guest experience by attentively addressing dietary restrictions and special requests from attendees.
  • Collaborated with sales teams to secure new contracts and expand the company''s clientele base.
  • Implemented creative solutions to logistical challenges, ensuring timely delivery of services despite unforeseen circumstances.
  • Tracked key metrics related to event profitability, utilizing data-driven insights to inform future decision-making processes.
  • Maintained extensive calendar of events and attended necessary event meetings and conference calls.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Coordinated contracts, plating guides and team training manuals.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Oversaw food preparation and monitored safety protocols.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Panera Bread

Bakery Cashier
09.2002 - 09.2004

Job overview

  • Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
  • Boosted sales through suggestive selling of bakery products and promoting daily specials.
  • Maintained a clean, organized, and well-stocked cashier area to ensure smooth operations.
  • Processed cash, credit card, and gift card transactions accurately and efficiently for seamless customer experience.
  • Assisted in inventory management by conducting regular stock checks and updating records accordingly.
  • Collaborated with bakery team to ensure proper product display and pricing information for customers.
  • Handled customer inquiries, complaints, and special requests professionally and effectively.
  • Contributed to increased revenue by upselling bakery items during peak business hours.
  • Increased repeat business through friendly interactions and prompt resolution of customer inquiries.
  • Streamlined workflow by maintaining a clean, organized cashier station for smooth operations.
  • Collaborated with team members to ensure optimal efficiency during peak dining hours.
  • Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
  • Assisted in menu knowledge training for new employees, contributing to improved team performance.
  • Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
  • Maintained strict adherence to food safety regulations, promoting a clean and safe dining environment for guests.
  • Contributed to the restaurant''s reputation for outstanding service by consistently exceeding guest expectations during their visit.
  • Acted as an ambassador for the restaurant brand, providing information about menu offerings and upcoming promotions when appropriate.
  • Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
  • Participated in regular employee meetings to share ideas on improving front-of-house processes and procedures.
  • Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Education

Universidad Euroamericana, S.C.
Puebla, MEX

Bachelor of International Tourist Relations from Tourism And Business Administration
07.1996

University Overview

Skills

  • Coaching and Mentoring
  • Team Supervision
  • Client Service
  • Quality Improvement
  • Cash Handling
  • Staff Training
  • Goal Setting
  • Work Planning and Prioritization
  • Overseeing Daily Activities
  • Safety processes and procedures
  • Attention to Detail
  • People Management

Languages

Spanish
Native or Bilingual
English
Full Professional
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Company CultureHealthcare benefitsWork-life balancePaid sick leave401k matchPersonal development programsCareer advancementPaid time off

Timeline

Team Leader
Panera Bread
11.2022 - 12.2023
Restaurant General Manager
Panera Bread
11.2021 - 11.2022
Assistant General Manager
Panera Bread
09.2011 - 11.2021
Assistant Restaurant Manager
Panera Bread
09.2008 - 09.2011
Restaurant Shift Manager
Panera Bread
09.2007 - 09.2008
Catering Coordinator
Panera Bread
09.2004 - 09.2007
Bakery Cashier
Panera Bread
09.2002 - 09.2004
Universidad Euroamericana, S.C.
Bachelor of International Tourist Relations from Tourism And Business Administration

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Clara L Guevara