CLARA HA
Denver
Summary
Strategic problem solver with over 9 years of experience in managing complex projects across health, technology, infrastructure, and education sectors. Proven ability to leverage technology for impactful community solutions. Expertise in critical thinking and data-driven decision-making to address organizational challenges effectively. Communicative, results-driven, and resilient.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Freelance Product Strategy
Private Dental Group
Denver
03.2025 - Current
- Leading product and operational strategy to support multi-location clinic expansion.
- Implemented reporting metrics and processes to improve visibility across performance KPIs, enabling clearer staff performance management, and reducing operational gaps.
- Developed SOPs and systematic workflows to ensure consistency across locations, supporting scalable growth, and reducing reliance on ad hoc staff knowledge.
- Collaborated with external marketing partners to standardize campaign reporting and clarify target audiences, resulting in a 27% increase in Google PPC click-through rates with the first campaign
Product Manager
Flybuys
Melbourne
09.2024 - 02.2025
- Owned the mobile product roadmap for Flybuys, the front door of Australia's largest loyalty program with 9.5M+ members
- Launched an entirely new mobile app, including the deprecation of the legacy app, the rollout of new UI/UX, end-to-end analytics, modern engagement features, and SDKs (Storyly, LaunchDarkly, Braze) to enable experimentation and lifecycle personalization - which resulted in a 10% uplift in DAUs within the first few months.
- Led a cross-functional team of 10+ engineers, designers, marketers, and support specialists, fostering strong collaboration and velocity, where we achieved aggressive timelines.
Senior Product Manager
FatSecret
Melbourne
07.2022 - 07.2024
- Owned product development and delivery for B2C/B2B iOS, Android, and web platforms supporting 100M+ global users in over 23 countries across 24 languages
- Released 18+ software updates across 2–18 week sprint cycles, scaling delivery processes as the cross-functional team grew by 50% by standardizing workflows, introducing internal SOPs, and leading cross-functional onboarding ceremonies.
- Feature: Launched Premium Pages to boost subscription visibility, increasing plan purchases by 28% YoY.
- Feature: Delivered Garmin integration, doubling adoption compared to previous fitness features.
- Feature: Introduced a gamification initiative from concept to launch, increasing daily engagement metrics by 20% and improving session frequency.
- Feature: Launched Optical Character Recognition (OCR) and AI-assisted food logging features, collaborating closely with engineers and data scientists on model evaluation, prompt engineering, training data review, and accuracy testing to ensure user trust and data integrity.
Manager
Deloitte
Sydney
08.2021 - 04.2022
- Senior Project Manager for a range of national public sector client deliverables, including strategic and operational plans, operational models, financial models, and frameworks.
- Delivered key projects through market sounding, research, and data analysis, stakeholder engagement, mapping of current/future states, identification of issues and solutions, and iterative development through client consultation.
- Project A. Improved model of care that will improve the burden of disease and patient experience, as well as reduce system costs for a disease that has an $11 billion annual impact (8+ multisectoral workshops held).
- Project B. Innovative model of education for the health precinct that will be implemented to activate the future health workforce to enable health service delivery gaps to be met (10+ multisectoral workshops held).
- Project C. Costing study for the hospital program to support value for money and identify areas for improvement to deliver better person-centered care for specific admissions, and reduce hospital costs while improving the quality of care (four or more multiple stakeholder workshops held).
Lead Project Manager/[Staff Collaboration Award]
Central and Eastern Sydney PHN
Sydney
08.2018 - 08.2021
- Reduced project costs by 75% ($0.5M+) in the first year of leading 1-3 direct reports in a key change management project that involved establishing governance systems, developing key documents and tools, improving data, and creating stakeholder buy-in.
- Improved efficiency by at least 30% for five business units by reengineering inefficient workflows identified in business analysis workshops led by my team.
- Received the Staff Collaboration Award for training and managing two cross-functional teams consisting of 15 people, which has resulted in the effective organization-wide adoption of a new database.
- Performed a rigorous annual needs assessment and consulted for the largest internal stream with a $5M+ annual budget, including developing key program indicators for program reporting and evaluation, as well as overall performance reporting for executives to understand progress on strategic goals.
Project Officer
Cancer Council Australia
Sydney
08.2016 - 11.2017
- Developed two separate lung cancer evidence-based guidelines for the nation's leading non-government cancer control agency that receives 730k/month organic views from clinicians and consumers looking for gold standard care
- Performed similar number of systematic reviews compared to other guideline teams resourced with 3 Project Officers through strategic project management
- Identified a method to perform two rigorous reviews on clinical questions with a broad scope in a feasible and timely manner without affecting robustness of evidence-based recommendations
Noncommunicable Disease (NCD) Intern
WHO-EMRO
Cairo
04.2016 - 07.2016
- Served as the official UN rapporteur for the Department's keystone event responsible for the summary and write-up of diverse views on progress, key issues, and the way forward for all 23-member countries
- Sole intern to deliver department wide presentation summarising key achievements during internship. Key achievements included assisting with the development of regional surveillance curriculum, working with three units for the write up of three published reports and two working papers
- Pitched, designed, and delivered innovative new survey at 4th annual meeting to capture qualitative data gaps in telling the big-picture story on country progress on the NCD framework
Education
Masters - Health Service Management
Griffith University
07.2015
Masters - Public Health
University of Queensland
12.2013
Bachelors - Multidisciplinary Science
University of Iowa
05.2010
Skills
- Product strategy and feature management
- Cross-functional leadership
- Agile and Scrum methodologies
- Mobile application development
- Stakeholder engagement
- OKRs and KPIs alignment
- A/B testing strategies
- B2C and B2B platform expertise
- Jira, Confluence, Figma
- Power BI, Google Analytics, Avo/Snowflake
Certification
- RMIT Product Fundamentals
- Salesforce Reporting
Timeline
Freelance Product Strategy
Private Dental Group
03.2025 - Current
Product Manager
Flybuys
09.2024 - 02.2025
Senior Product Manager
FatSecret
07.2022 - 07.2024
Manager
Deloitte
08.2021 - 04.2022
Lead Project Manager/[Staff Collaboration Award]
Central and Eastern Sydney PHN
08.2018 - 08.2021
Project Officer
Cancer Council Australia
08.2016 - 11.2017
Noncommunicable Disease (NCD) Intern
WHO-EMRO
04.2016 - 07.2016
Masters - Health Service Management
Griffith University
Masters - Public Health
University of Queensland
Bachelors - Multidisciplinary Science
University of Iowa
Similar Profiles
Alyssia SteptoeAlyssia Steptoe
Registered Dental Assistant / Lead Registered Dental Assistant at Pacific Dental, Desert Crossing Dental Group, Rancho Mirage Dental GroupRegistered Dental Assistant / Lead Registered Dental Assistant at Pacific Dental, Desert Crossing Dental Group, Rancho Mirage Dental Group
Jessica DuranJessica Duran
Dental EDDA at Heartland Dental @Standley Shores Dental GroupDental EDDA at Heartland Dental @Standley Shores Dental Group
BreAnna BakerBreAnna Baker
Front Office Coordinator at Grangerland Dental (Smilepoint Dental Group)Front Office Coordinator at Grangerland Dental (Smilepoint Dental Group)
Matthew KeiserMatthew Keiser
ERP Trainer at Pye BarkerERP Trainer at Pye Barker
Jahron GenoskyJahron Genosky
Logistics Processor at Nordstrom RackLogistics Processor at Nordstrom Rack