Clara Hardy

Supervises the administrative support team, ensuring exceptional patient care and visitor experience. Oversees patient flow, addresses inquiries and concerns, and resolves facility issues. Facilitates communication between clinical and clerical teams. Manages schedules, team coverage, and overtime, conducting daily huddles and pre-visit planning. Resolves charge and claim issues, provides training, and processes payroll and invoices. Conducts site walk-throughs, addresses concerns, and facilitates bank deposits. Monitors patient satisfaction scores and develops plans to address gaps. Ensures strong communication, manages supply ordering, and conducts one-on-one meetings. Participates in leader meetings and professional development opportunities. Oversees site cleanliness and safety, works on daily, weekly, and monthly worksheets, recognizes team performance, and monitors overtime and PTO. Facilitates bank deposits, codes and submits invoices, and prepares team updates. Monitors bio-waste and linen, takes on assigned projects, and adheres to organizational competencies

• I help with daily care to patient , such as bathing , grooming and mobility .
• Respond to patient requests and needs by answering light or bell calls per shift.
• Reduced the risk of infection for patients and healthcare team members with thorough cleaning and sanitizing of rooms, equipment, and devices.

• As a certified nursing assistant I helped residents with daily care , such as bathing , grooming and mobility .