Clara Hodges
Denver,Colorado
Summary
Dynamic insurance professional with a proven track record at USAA, excelling in customer service and client relations. Adept at managing complex accounts and ensuring compliance, while demonstrating exceptional attention to detail. Strong leadership skills honed in the US Army, driving team success and operational efficiency. Proficient in Microsoft Office and conflict resolution.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Agent
USAA
01.2021 - 01.2022
- Successfully managed and serviced customer accounts, specializing in home insurance, renters' insurance, and valuable personal property coverage.
- Demonstrated strong knowledge of insurance policies and effectively communicated complex coverage details to clients.
- Operated in a fully remote capacity, showcasing adaptability, self-discipline, and strong organizational skills.
- Maintained meticulous records and documentation, adhering to strict compliance and quality control standards.
- Actively participated in training to enhance customer service practices and resolve issues efficiently.
- Employed excellent communication skills to address customer inquiries, process policy changes, and aid during claim processes.
Team Leader
US ARMY
01.2017 - 01.2021
- Led a team of 4-8 personnel, facilitating effective communication and teamwork to achieve project objectives.
- Managed and organized training exercises, ensuring adherence to timelines and project specifications.
- Oversaw the handling of high-value assets and daily operational tasks, maintaining high performance and compliance.
Operations Specialist
US ARMY
01.2017 - 01.2021
- Coordinated personnel schedules for over 180 employees, optimizing operational efficiency and ensuring continuity.
- Managed confidential documentation, demonstrating exceptional attention to detail and accuracy.
- Oversaw leave processes for over 180 employees, coordinating and tracking personnel schedules to ensure operational continuity.
- Facilitated the awards process, ensuring accurate and timely recognition for outstanding performance within the unit.
- Resolved customer service issues by collaborating with teams and employees, showcasing strong interpersonal and problem-solving skills.
- Provided vital action support to the organization, contributing to the success of company projects.
Education
Degree - Project Management
ARIZONA STATE UNIVERSITY
06.2025
Skills
- Customer Service and Client Relations
- Legal Administrative Assistant
- Team Leadership and Collaboration
- Attention to Detail & Accuracy
- Compliance & Evidence Management
- Administrative & Documentation Procedures
- Conflict Resolution & Problem-Solving
- Proficient in Microsoft Office and Excel
Certification
- CPR and CLS certified
- Urban Search and Rescue Qualified
- Digital Training Management Certified
- Fire and Emergency Services Certification Program, Fort Leonard Wood, MO
Awards
2 Army Achievement Medals
Timeline
Insurance Agent
USAA
01.2021 - 01.2022
Team Leader
US ARMY
01.2017 - 01.2021
Operations Specialist
US ARMY
01.2017 - 01.2021
Degree - Project Management
ARIZONA STATE UNIVERSITY
Similar Profiles
Jeremy FalknerJeremy Falkner
Associate Auto Adjuster at USAAAssociate Auto Adjuster at USAA
Marcy CastilloMarcy Castillo
Claims Adjuster - Fire, Theft & Vandalism at USAAClaims Adjuster - Fire, Theft & Vandalism at USAA
David JusinoDavid Jusino
Property Claims Adjuster at USAAProperty Claims Adjuster at USAA
Jordan HoffmannJordan Hoffmann
Insurance Professional at USAAInsurance Professional at USAA
Alia Celeste KahanAlia Celeste Kahan
Content Writer at VIP ByteContent Writer at VIP Byte