Clara Jean
Fort Lauderdale,FL
Summary
Enthusiastic individual with superior skills working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with a successful team. Knowledgeable in handling correspondence, office support, customer service, and reception. Have the ability to adapt to new assignments and handling a high load of work at the same time.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
The Insurance Pipeline
Lauderdale Lakes, FL
03.2024 - Current
- Answered customer inquiries and provided accurate information regarding products.
- Assistance with billing and insurance claim.
- Gathered customer information for enrollment.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Team leads
Elegant Beauty Supply
Miami, USA
08.2021 - 03.2023
- Provided exceptional customer service and assisted them with information concerning a product
- Maintain floor appearance
- Aimed to keep customers satisfied
- Greeted customers in a friendly and respectful manner
Receptionist
Caremax Medical Center
Fort-Lauderdale, USA
03.2020 - 06.2020
- Greeted patients, signed them in, and directed them to their seat
- Provide excellent service and attention to customers when in all face-to-face conversations and services
- Handled incoming and outgoing telephone calls with overall customer satisfaction
Marketing associates
Healthsun
Pompano Beach, USA
07.2019 - 06.2020
- Making appointments
- Communicate with potential eligible customers to receive healthsun insurance
- Sale insurance
Voluntary Worker
New Start: Financial Services
Miami, USA
06.2015 - 08.2017
- Operate production equipment according to daily work orders and safety procedures
- Directed elderly patients in simple prescribed exercises, including passive and active activities to maintain and increase physical strength
Education
High School Diploma -
Boyd H. Anderson High School
Lauderdale Lakes, FL05.2019
Skills
- Highly organized
- Written and verbal Customer Service
- Communications
- Filing
- Creative problem-solving
- Relationship Development
- Multitasking and Prioritization
- Phone Skills
- Inbound and Outbound Calling
- Appointment Scheduling
- Merchandise upselling
Languages
- Fluent and proficient in Creole
- Fluent and proficient in French
Timeline
Customer Service Representative
The Insurance Pipeline
03.2024 - Current
Team leads
Elegant Beauty Supply
08.2021 - 03.2023
Receptionist
Caremax Medical Center
03.2020 - 06.2020
Marketing associates
Healthsun
07.2019 - 06.2020
Voluntary Worker
New Start: Financial Services
06.2015 - 08.2017
High School Diploma -
Boyd H. Anderson High School