Clara Kirkland
Saint Johns,FL
Summary
Dedicated and proactive professional with a proven track record of excellence in diverse roles, including Retention Specialist at State Farm, Office Administrative Assistant at Treadwell Farms and Assistant Manager at Cupcake Delights. Skilled in operational oversight, customer relationship management, and team collaboration. Known for efficient task delegation, exceptional customer service, and meticulous attention to detail. Adept at multitasking, problem-solving, and maintaining a positive work environment. Committed to delivering high-quality results and contributing to the success of the team and organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Retention Specialist
State Farm
03.2019 - Current
- Efficient Task Delegation: Sort and delegate daily tasks for five offices before opening hours, ensuring smooth workflow and timely task completion.
- Underwriting Memo Management: Oversee the delegation of underwriting memos to appropriate team members in multiple offices, maintaining organized and efficient processing.
- Customer Data Verification: Ensure the accuracy and compliance of customer information.
- Document Management: Follow up on outstanding document signatures and returns to maintain updated records.
- Payment Resolution: Manage and resolve past due payments through effective customer communication.
- Pre-Cancellation Outreach: Conduct proactive courtesy calls to customers approaching cancellation dates to offer assistance and retain their business.
Office Administrative Assistant
Treadwell Farms
03.2019 - Current
- Professional Customer Interaction: Greeted incoming visitors and customers professionally, providing friendly and knowledgeable assistance to create a positive first impression.
- Enhanced Customer Satisfaction: Improved customer satisfaction ratings by promptly addressing inquiries via phone, multiple email inboxes, and in-person visits, ensuring timely and effective resolution of issues.
- Efficient Scheduling: Coordinated office meetings and client appointments for staff teams, optimizing schedules and ensuring seamless operations.
- Comprehensive Clerical Support: Delivered clerical support to company employees, including copying, faxing, and filing documents, thereby enhancing office efficiency and organization.
- Affiliate Program Management: Oversaw the company's affiliate program, including recruiting, training, and supporting affiliates, as well as monitoring performance metrics to ensure optimal program effectiveness and growth.
- Quality Assurance for Social Media: Reviewed all social media posts from the marketing team for errors and accuracy prior to publication, ensuring high-quality and consistent messaging across all platforms.
Assistant Bakery Manager
Cupcake Delights
08.2013 - 03.2019
- Store Operations Oversight: Efficiently managed daily operations in the absence of the manager, including opening and closing the shop, to ensure seamless business continuity.
- Inventory and Cash Management: Assisted with inventory control and managed cash register operations, ensuring accurate stock levels and financial transactions.
- Production Coordination: Developed daily baking lists based on sales forecasts and assisted in baking/decorating tasks to meet customer demand and maintain product quality.
- Regulatory Compliance and Cleanliness: Ensured compliance with health and safety standards during routine inspections and maintained a clean, organized store environment.
- Customer Service Excellence: Delivered exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
- Team Support and Collaboration: Supported the team with various tasks, including opening/closing procedures and assisting during high-demand periods to ensure operational efficiency.
Education
Bachelor of Arts - Sociology
University of Central Florida
Orlando, FL08.2020
Associate of Arts - General Studies
Valencia College
Orlando, FL07.2017
High School Diploma -
Mt. Dora High School
Mount Dora, FL05.2014
Skills
- Customer Retention Strategies
- Analytical and Critical Thinking
- SalesForce ECRM software proficiency
- Documentation abilities
- Microsoft Office
- Remote Conferencing and Communication
Certification
- Florida 2-20 Property and Casualty General Lines Agent License
- Non-Resident Property and Casualty General Lines licenses for: Georgia, Louisiana, Missouri, Pennsylvania, South Carolina and Wisconsin
Timeline
Retention Specialist
State Farm
03.2019 - Current
Office Administrative Assistant
Treadwell Farms
03.2019 - Current
Assistant Bakery Manager
Cupcake Delights
08.2013 - 03.2019
Bachelor of Arts - Sociology
University of Central Florida
Associate of Arts - General Studies
Valencia College
High School Diploma -
Mt. Dora High School
- Florida 2-20 Property and Casualty General Lines Agent License
- Non-Resident Property and Casualty General Lines licenses for: Georgia, Louisiana, Missouri, Pennsylvania, South Carolina and Wisconsin
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