Summary
Overview
Work History
Education
Skills
Timeline
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Clara Massey

Coronado,CA

Summary

Goal-driven Operations Manager with more than 8 years of progressive sales and leadership experience. Exceptional business insight, administrative strengths and business management abilities.

Overview

10
10
years of professional experience

Work History

General Manager/Floating Manager

Little Caesars
Hampton, VA
06.2022 - 03.2024
  • Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.

Co-General Manager

Wendy's
Newport News, VA
02.2020 - 06.2022
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.

Co-General Manager

Little Caesars
Newport News, VA
01.2019 - 02.2020
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve productivity.

Sales Representative

Wynne Ford
Hampton, VA
07.2018 - 01.2019
  • Greet customers and identify multiple vehicles in inventory that meet their needs.
  • Lead customers through buying process using established selling steps.
  • Explain features and demonstrate operation of vehicle on test drives.
  • Communicate sales price including tax, trade-in allowance, and discounts.
  • Complete paperwork accompanying vehicle sales.
  • Maintain owner follow-up system that encourages repeat and referral business.

Sales Representative

Barton Ford
Suffolk, VA
05.2018 - 07.2018
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Managed sales negotiations and financing options.
  • Showcased vehicle features and took customers on test drives in local area.
  • Fostered relationships with customers to expand customer base and retain business.
  • Responded to inquiries from potential customers via email and telephone.

Order Fulfillment Associate

Walmart Distribution Center
Williamsburg, VA
01.2018 - 05.2018
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Selected products and items from shelves and pallets for customer orders.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Limited damage to products and orders by using care when choosing items.
  • Monitored aisles and floor areas for neatness and organization to enable forklifts to operate throughout warehouse.

Assistant Manager

Domino’s
Norfolk, VA
09.2015 - 01.2018
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Customer Service Representative

Little Caesars
Norfolk, VA
09.2014 - 05.2015
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.

Education

High School Diploma -

Matthew Fontaine Maury High School
Norfolk, VA
06.2015

Skills

  • Customer Service Management
  • Operations Management
  • Administrative Management
  • Training Management
  • Team Building
  • Quality Assurance

Timeline

General Manager/Floating Manager

Little Caesars
06.2022 - 03.2024

Co-General Manager

Wendy's
02.2020 - 06.2022

Co-General Manager

Little Caesars
01.2019 - 02.2020

Sales Representative

Wynne Ford
07.2018 - 01.2019

Sales Representative

Barton Ford
05.2018 - 07.2018

Order Fulfillment Associate

Walmart Distribution Center
01.2018 - 05.2018

Assistant Manager

Domino’s
09.2015 - 01.2018

Customer Service Representative

Little Caesars
09.2014 - 05.2015

High School Diploma -

Matthew Fontaine Maury High School

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Clara Massey