CLARA M. DELASHMUTT

Patients in home care for individuals both male and female. Meal preparations, showers, clothing, hygiene, and general grooming. On occasion, take client to appointments , shopping, and light house cleaning as well as linen change and laundry.

Inspected rooms and took photos of the areas that the attendant may have missed or were not cleaned properly and add any amenities that may have been overlooked, Report any problems with a room to maintenance and update front desk of room status. At the end of the day, report to housekeeping manger(s) with the status of my report.

Inspect guest rooms, oversee housemen, and public spaces. On occasions, work help in the breakfast area and sometimes front desk to answer phones. When a room attendant falls behind, I step in and make beds. Open and close the house when directed to do so, make the boards, issue keys an also assist in laundry. Report repairs to maintenance and update the front desk on room status. On any given day I may be there alone to insure all rooms are taken care of ad ready for next guest.

• Supervise 15 room attendants and 4 housemen
• Serve as Assistant Housekeeping Manager in Manager's absence
• Responsible for VIP guest room set up, assists with ordering guest supplies
• Conduct morning meetings
• Keeps General Manager informed at all times
• Consults daily forecast and plans next day's workload
• Assists at Front Desk when needed

• Supervised 8 to 10 room attendants per day
• Ensured all supplies are available to complete all assigned rooms
• Resolved all guest issues in a friendly, timely manner
• Acted as liaison between room attendants and mangers
• Assisted Front Desk with vacant rooms and updated room status hourly
• Organized room attendant's tasks and work load according to check-ins and check-outs

• Recommended top dining and entertainment options for guests in the Atlanta Area
• Delivered requested items to guests' rooms
• Referred guests to local restaurants and recommended attractions in the area
• Served as public relations representative for the hotel
• Greeted all guests in a courteous and professional manner

• Supervised and trained room attendants in 3 major hotels
• The Westin Peachtree
• The Hilton N.E..
• And the Marriott
• Served as public relations representative for LGC
• Fostered strong working relationships with all hotels and LGC
• Directed the daily activities of the 10-member housekeeping team

• Supervised fifteen to twenty ladies and two housemen
• Inspected well over 200 rooms a day
• Made sure rooms are not only clean but also set properly
• Answered 2-way radio calls all day
• Assisted guests whenever needed
• Responsible for eleven floors or more

• Drafted meeting agendas
• Supplied advance materials and executed follow-up for meetings and team conferences
• Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
• Maintained the front desk and reception area in a neat and organized fashion
• Dispersed incoming mail to correct recipients throughout the office
• Made copies, sent faxes and handled all incoming and outgoing correspondence
• Managed the day-to-day calendar for the company's senior director
• Received and distributed faxes and mail in a timely manner
• Managed daily office operations and maintenance of equipment
• Planned travel arrangements for executives and staff

• Accepted payment from customers and made change as necessary
• Checked the quantity and quality of received products
• Cleaned and maintained the beverage area, display cases, equipment and order transaction area
• Cleaned and prepared various feeds for cooking or serving
• Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
• Ensured minimal product shrink and coordinated secondary usage of product
• Apportioned and served food to facility residents, employees, or patrons